Summary
Overview
Work History
Education
Skills
Certification
Timeline
Trevor Smith

Trevor Smith

Washington,DC

Summary

Experienced technical writer with expertise in project management, client satisfaction, professional documentation, and clear communication.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Project Manager

iCatalyst, Inc.
04.2022 - Current
  • Assisted in the creation, documentation, and continuous enhancement of the Enterprise Program Management Review (EMPR) Framework, the authoritative governance framework for all IT projects across the Department of Education.
  • Provided project-specific training on the EMPR Framework to federal and contractor leads across the Department.
  • Developed a dashboard to capture and clearly communicate the cost, scope, risk, and status of all IT projects to Department executives.
  • Created the Integrated Master Schedule template in Microsoft Project that was used by project teams across the Department. The template included standard project milestones as well as EMPR-specific tasks, including dependencies, predecessors, and estimated durations for each task, and was organized by the five phases of the EMPR Framework.
  • Scheduled and conducted regular meetings with active project teams in order to successfully complete numerous projects simultaneously and effectively prioritize tasks according to urgency, resource availability, and federal requirements.
  • Appointed as Product Owner of the EMPR Automation Tool. which tracked project cost, scope, schedule, and status information; provided a mechanism for IT governance board members to review and approve projects’ requests to advance to the next phase of the EMPR Framework; automated projects’ progression and communication; and automatically generated and recorded decision memoranda from ITPS leadership regarding each project.
  • Wrote and disseminated the EMPR Automation Tool User Guide, which provided step-by-step instructions for the use of every aspect of the tool, including customized instructions for users with unique roles.
  • Maintained and frequently reviewed a Kanban board to ensure the development team was addressing all customer requests to continuously enhance and improve the tool.
  • Scheduled Sprints for tool enhancements, assigned tasks within each Sprint to developers, communicated progress to the client, and wrote scripts for user acceptance testing of each new release of the tool.
  • Scheduled and conducted weekly meetings with multiple key stakeholder groups to provide visibility and clear communication regarding enhancements and general updates to the tool.

Program Analyst

iCatalyst, Inc.
11.2019 - 04.2022
  • Planned, coordinated, and facilitated meetings with high-level executives within the Federal Aviation Administration and the Department of Education
  • Developed and delivered meeting agendas, presentation materials, spreadsheets, action items, and schedules
  • Updated and published official Department of Education documents
  • Developed PowerPoint presentations, design boards, etc. to graphically enhance communication
  • Provided meeting logistics support: reserving meeting rooms; creating agendas; recording meeting minutes and disseminating for review and approval; coordinating and communicating with meeting participants; and creating and uploading post-meeting documents to SharePoint
  • Maintained the Action Item Tracker, which is a tracking tool to manage the creation, assignment, progress, status, and closure of action items assigned to individuals

Tutor; Education Coordinator

C2 Education
06.2018 - 10.2019
  • Provided personalized tutoring sessions to students ages 9-18, focusing on the following subjects: English grammar, syntax, and vocabulary; reading strategies and comprehension; essay structure, thesis development, research skills, supporting argumentation, and rhetorical devices; social studies; college applications.
  • Trained new tutors at C2 Education.
  • Prepared students and staff for standardized tests (SAT, ACT, SSAT, ISEE, AP Exams, Virginia SOLS, etc.).
  • Reviewed students’ progress and updating their parents on a regular basis (by email, phone calls, and in-person meetings).
  • Enrolled new families in C2 Education’s classes, which included reviewing the benefits of the education programs, tailoring those programs to each student’s needs, and closing financial agreements with the students’ legal guardians.
  • Regularly reviewed and enhanced educational curricula, ordering new textbooks and classroom materials when needed.
  • Observed and evaluated tutors, providing actionable improvement plans and personalized feedback and affirmation.
  • Received “Tutor of the Year” award, 2018.

Education

B.A. - English With An Education Concentration

Regent University
05.2019

3.50 cumulative GPA

Skills

  • Project Management
  • Technical Writing
  • Expertise in Agile Methodology
  • Customer Relationship Enhancement

Certification

  • CAPM - Certified Associate in Project Management, August 2021
  • PMP - Project Management Professional, March 2023

Timeline

Project Manager - iCatalyst, Inc.
04.2022 - Current
Program Analyst - iCatalyst, Inc.
11.2019 - 04.2022
Tutor; Education Coordinator - C2 Education
06.2018 - 10.2019
Regent University - B.A., English With An Education Concentration

Similar Profiles

CREATE PROFILE