Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trevor Persails

DURAND

Summary

Dynamic professional with a strong customer service focus and proven ability to enhance team performance at Planet Fitness. Skilled in employee training and conflict resolution, I consistently improved customer satisfaction through effective communication and operational efficiency. Recognized for maintaining high safety standards while fostering a collaborative work environment.

Experienced with supervising team activities, ensuring operational efficiency and smooth shift transitions. Utilizes strong communication and organizational skills to maintain high-performing team environment. Track record of effective problem-solving and conflict resolution, ensuring consistent quality and productivity.

Overview

12
12
years of professional experience

Work History

Shift Lead

Planet Fitness
12.2021 - Current
  • Supported daily shift operations by ensuring product quality and service standards were met.
  • Communicated effectively with team members to resolve customer issues and enhance satisfaction.
  • Implemented cleaning and maintenance routines to uphold hygiene standards in work area.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Established positive rapport with customers and staff members alike through strong communication skills.
  • Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.

Painter

Lucas Painting and Drywall Repair.
10.2020 - 12.2021
  • Prepared surfaces by sanding, scraping, and cleaning to ensure optimal paint adhesion.
  • Applied various types of paints and coatings using brushes, rollers, and sprayers for diverse projects.
  • Maintained equipment and tools in excellent condition to promote safety and efficiency on job sites.
  • Collaborated with team members to develop painting schedules and prioritize workflow tasks effectively.
  • Inspected finished work for quality assurance, addressing any issues promptly to maintain high standards.
  • Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
  • Painted indoor areas such as hallways, bathrooms, and lobbies.
  • Improved customer relations through strong communication skills and attention to detail in all projects.

Lawn Care Technician

Boyd Landscaping
02.2019 - 10.2020
  • Operated and maintained lawn care equipment including mowers, trimmers, and blowers.
  • Evaluated soil conditions to determine optimal treatments for healthy lawn growth.
  • Applied fertilizers and pesticides according to safety regulations and best practices.
  • Designed customized lawn care plans based on customer needs and landscape assessments.
  • Boosted customer satisfaction by providing timely and efficient lawn care services tailored to individual needs.
  • Removed weeds, hazards, and debris from common pathways to improve usability.

Assistant Manager

Planet Fitness
12.2015 - 02.2019
  • Led team in executing daily operations, ensuring high-quality service delivery.
  • Developed training programs to enhance staff performance and operational efficiency.
  • Streamlined processes to improve workflow and reduce turnaround time for projects.
  • Monitored inventory levels, coordinating with suppliers to maintain optimal stock levels.
  • Mentored junior staff, fostering a collaborative environment for professional growth.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

Tire and Lube Technician

Graff Durand
06.2013 - 12.2015
  • Conducted tire rotations and alignments to ensure optimal vehicle performance.
  • Performed routine oil changes and fluid checks for various vehicle models.
  • Maintained equipment and tools in compliance with safety standards.
  • Diagnosed tire issues and recommended appropriate repair solutions.
  • Assisted customers in selecting suitable tires based on driving needs and conditions.
  • Streamlined workflow processes to enhance service efficiency during peak hours.
  • Kept shop areas neat, clean, and free of safety hazards.
  • Improved customer satisfaction by providing timely and accurate tire and lube services.

Education

High School Diploma -

Durand Area High School
Durand, MI
05-2013

Skills

  • Customer service focus
  • Employee training
  • Guest service
  • Team motivation
  • Conflict resolution
  • Workplace safety
  • Staff supervision
  • Work delegation
  • Sales proficiency
  • Performance improvement
  • Inventory management

Timeline

Shift Lead

Planet Fitness
12.2021 - Current

Painter

Lucas Painting and Drywall Repair.
10.2020 - 12.2021

Lawn Care Technician

Boyd Landscaping
02.2019 - 10.2020

Assistant Manager

Planet Fitness
12.2015 - 02.2019

Tire and Lube Technician

Graff Durand
06.2013 - 12.2015

High School Diploma -

Durand Area High School

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