Trevor Phillips

• Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
• Performed quality control inspections on parts and packaged parts for delivery or sale.
• Verified accuracy of parts identification, pricing, and availability.
• Updated price lists based on current market conditions or vendor agreements.
• Reviewed purchase orders for accuracy before submitting them for approval.
• Operated point of sales and parts lookup computer systems.
• Maintained a safe working environment by adhering to established safety standards.
• Negotiated and closed deals with minimal oversight.
• Received, examined and reshelved returned parts.
• Coordinated with logistics teams to ensure timely delivery of products to customers.
• Identified opportunities to reduce cost through improved ordering processes.
• Completed day-to-day duties accurately and efficiently.

• Customer service

• Run parts return and inventory

• Safe Drops and cash audits

• Managing Employees

• Parts wholesale

• Parts Transfer and special ordering

• Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
• Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
• Taught staff how to handle difficult situations with calm and professionalism.
• Monitored department for signs of theft by customers or employees and implemented corrective actions to prevent recurrence.
• Delegated tasks to specific employees based on individual knowledge and strengths.
• Taught junior employees how to meet operational and sales goals with proactive strategies.
• Performed scheduled inventory audits per to verify accuracy and product availability.

Front counter retail

Inventory control

Ordering SOP and stock

Back counter sales

Whole sales

Processing of cores and warranties

DMS-Reynolds and Reynolds/ ignite

• Answered customers' questions and addressed problems and complaints in person and via phone.
• Recommended merchandise to customers based on needs and preferences.
• Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
• Monitored backorders and expedited delivery when possible.
• Maintained accurate records of all sales transactions for inventory control purposes.

• Front and back counter sales

• Handling of cores, warranty and recall returns

• ordering sop in stock order parts and stocked inventory

• BIn checks and relocating locations

• Customer service

• helping between Vacaville and Vallejo dealerships

• visiting whole sale shops to maintain relationships

• Built and maintained effective relationships with peers and upper management.
• Received and processed cash and credit payments for in-store purchases.
• Processed shipments and maintained organized stock shelves.
• Educated customers on product and service offerings.
• Took inventory of stock and replenished with current merchandise from established vendors to maintain adequate supply levels for expected demand
• Built customer confidence by actively listening to concerns and giving appropriate feedback.
• Answered customers' questions and addressed problems and complaints in person and via phone.
• Placed special merchandise orders for customers.