Trevor Philoctete
Ontario,CA
Summary
Energetic professional performs assessments, monitors behavior and helps develop treatment plans. Proven ability to collaborate with multidisciplinary teams to meet patient needs. Offers skills in task prioritization and task management. Created and maintained customer relations. Worked with customer service and visuals to enhance customers experience. Booked and personally styled clients.
Overview
23
23
years of professional experience
Work History
Psychiatric Technician
Coalinga State Hospital
03.2020 - Current
- Charted on each patient daily.
- Treated clients and families with respect and dignity.
- Counseled and mentored clients on substance use and life choices.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Assisted with medication administration and counting and pouring medications.
- Developed individualized treatment plans for patients in collaboration with mental health professionals.
- Administered patient medications and tracked dosages.
- Assisted in development of therapeutic activities for patients.
- Organized recreational activities to assist in patient recovery.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Assessed patient progress and reported changes to supervising physician.
- Collaborated closely with mental health professionals with treatment plan implementation.
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Provided therapeutic activities to assist with patient development.
- Maintained patient records, documenting changes in patient condition.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Applied interventions with clients wanting to leave against medical advice (AMA).
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
Sales Customer Support Specialist
Nordstrom
12.2023 - 10.2024
- Contributed to the development of sales strategies, focusing on customer satisfaction and revenue growth.
- Enhanced team efficiency through regular training sessions and performance evaluations.
- Maintained comprehensive knowledge of company products, policies, and procedures for accurate support services delivery.
- Promoted a positive work environment through effective collaboration with colleagues while also demonstrating leadership in mentoring and coaching new hires.
- Leveraged advanced problem-solving skills when addressing complex client issues or complaints, leading to satisfactory outcomes for all parties involved.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high call volumes, maintaining professionalism under pressure and ensuring timely resolutions.
- Collaborated with sales teams to identify opportunities, up-sell products, and exceed targets.
- Provided personalized support to customers, tailoring solutions based on their unique requirements.
Dietary Aide
Inland Christian Home
08.2001 - 03.2020
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Followed all food safety regulations while preparing meals for patients.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Discarded outdated food products and maintained waste disposal procedures.
- Distributed food during busy peak periods to drive customer satisfaction.
- Reported and documented resident changes in consumption or behaviors.
- Monitored food safety and sanitation standards in food service areas.
- Monitored and evaluated patient progress, documenting results.
Barista
STARBUCKS COFFEE COMPANY
04.2006 - 02.2011
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Used POS system to accurately enter orders and process payments.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Education
Certificate - Psychiatric Technician
Mt San Antonio College
Walnut, CA06.2019
Skills
- Treatment Management
- Customer service
- Problem solving
- Creating personal customer base
- Styled customers
- Booking customers for styling
- Emergency Response
- Behavior Monitoring
- Incident Reporting
- Direct Patient Care
- Regulatory Compliance
- Patient Rapport
- Mobility Assistance
- Patient Assessment
- Vital Signs Documentation
- Employee Training
- Crisis Management
- Rapport Building
- Active Listening
- Critical Thinking
- Interdisciplinary Collaboration
- Coordinating Care
- Patient Counseling
- Behavior Observation
- Medical Records Maintenance
- Vitals Monitoring
- Intake Assessment
- Indirect Patient Care
- Activities of Daily Living ADL Assistance
- Nursing Assistance
- HIPAA Requirements
- Mental Health Assessment
- Recreational Activity Planning
- Crisis Intervention
- Treatment Planning
- Medication Administration
- Encouragement and Motivation
- Clinical Documentation
- Decision-Making
- Behavioral Health
- Behavioral Support
- Progress Documentation
- Inpatient Treatment
- Therapeutic Treatment
Timeline
Sales Customer Support Specialist
Nordstrom
12.2023 - 10.2024
Psychiatric Technician
Coalinga State Hospital
03.2020 - Current
Barista
STARBUCKS COFFEE COMPANY
04.2006 - 02.2011
Dietary Aide
Inland Christian Home
08.2001 - 03.2020
Certificate - Psychiatric Technician
Mt San Antonio College
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