Summary
Overview
Work History
Education
Skills
Quote
Timeline
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Trevor Rampersad

South Richmond Hill,NY

Summary

Dynamic logistics professional with extensive experience at CEVA Logistics, excelling in driver communication and service coordination. Proven track record in optimizing operations and enhancing customer satisfaction through effective conflict resolution and meticulous attention to detail. Adept at managing urgent deliveries while fostering strong relationships with clients and stakeholders.

Overview

24
24
years of professional experience

Work History

Dispatcher Team Leader II

CEVA Logistics
10.2016 - 07.2024
  • Develop and maintain excellent customer service to internal and external customers
  • Dispatch drivers for U.S Domestic, Import and Export pickup and deliveries
  • Ensure compliance with DOT regulations and established internal policies and guidelines
  • Prioritize time sensitive cargo
  • Maintain shipment information under the Customs control document
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.
  • Answered phone calls and responded to customer emails.
  • Monitored and tracked dispatch communication systems.
  • Communicated with customers to provide delivery updates and resolution.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Perform other duties as assigned

Ground Operation Supervisor

CEVA Logistics
10.2014 - 10.2016
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Frequently inspected production area to verify proper equipment operation.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Devised and implemented processes and procedures to streamline operations.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Collected, arranged, and input information into database system.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Air Export Agent, TLV

CEVA Logistics
10.2013 - 09.2014
  • Completed AES filings for U.S. Customs exports requirements, prepared letters of credit and put together export declarations.
  • Obtained competitive rates and space with airlines, steamship lines, railways and trucking companies.
  • Followed requirements and regulations for dangerous goods handling.
  • Documented waybill data and dimensions and weights of cargo in computer database.
  • Verified shipments against documents to maintain accuracy.
  • Stayed on top of shipment locations and current status to update offices and customers.
  • Readied bills of lading, packing lists, dock receipts and certificates of origin for each shipment.
  • Managed inventory to gather right amount of goods to meet client demands and minimize amount of waste.
  • Maintained open communication with global locations to facilitate smooth collaboration.
  • Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction.
  • Coordinated shipments, determining timely transport of goods from point of origin to final destination.

Ground Operations Manager

CEVA Logistics
02.2013 - 09.2013
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Interacted well with customers to build connections and nurture relationships.

Air Import / Ocean Import Agent

CEVA Logistics
01.2008 - 01.2013
  • Negotiated and arranged transport of goods with shipping or freight companies.
  • Created documents of load plans, cargo cleanliness inspections, and transportation processes.
  • Implemented and maintained security protocols to safeguard cargo shipments.
  • Utilized computer systems to manage cargo shipments and accurately track goods.
  • Prepared hazardous material shipments in compliance with safe handling practices.
  • Compiled accurate cargo manifests, avoiding shipping errors and meeting regulatory standards.
  • Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
  • Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
  • Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
  • Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
  • Resolved any customer inquiries or complaints to restore satisfaction.
  • Detected damages and discrepancies in cargo shipments with careful inspections and close monitoring.
  • Liaised with customers provide status updates and explain cargo shipment delays.
  • Observed and tracked consignments to verify timely deliveries and accurate invoicing.
  • Entered shipping information into computer system and estimated freight and postal rates.
  • Originated and implemented operational processes and procedures, amplifying productivity.

Dispatcher

CEVA Logistics
07.2000 - 12.2007
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Directed dispatching, routing, and tracking of 45 fleet vehicles.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Received new orders, prepared documentation, and assigned personnel.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Monitored and tracked dispatch communication systems.
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.
  • Scheduled deliveries and pickups according to customer needs.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Answered phone calls and responded to customer emails.
  • Scheduled and organized delivery routes.
  • Communicated with customers to provide delivery updates and resolution.
  • Assisted in resolving customer complaints and grievances.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.

Education

High School Diploma -

Theodore Roosevelt High School
Bronx, NY

Continuing Education - Effective Management

Baruch College
New York, NY

Skills

  • Driver communication
  • Route planning
  • Service coordination
  • Attention to detail
  • Service planning
  • Conflict resolution
  • Workflow prioritization
  • Tracking systems
  • Data entry
  • Coordinating urgent deliveries
  • Improving operations
  • Multitasking and organization
  • Customer relationship management
  • Customer service

Microsoft proficiency, Excel, Word, Outlook

Quote

Hard work brings great rewards

Timeline

Dispatcher Team Leader II

CEVA Logistics
10.2016 - 07.2024

Ground Operation Supervisor

CEVA Logistics
10.2014 - 10.2016

Air Export Agent, TLV

CEVA Logistics
10.2013 - 09.2014

Ground Operations Manager

CEVA Logistics
02.2013 - 09.2013

Air Import / Ocean Import Agent

CEVA Logistics
01.2008 - 01.2013

Dispatcher

CEVA Logistics
07.2000 - 12.2007

High School Diploma -

Theodore Roosevelt High School

Continuing Education - Effective Management

Baruch College

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Trevor Rampersad