Trevor Robins

-Managed 15+ site locations with the responsibilities of maintaining all computer systems including software, hardware, and networking.
-Daily use of 0365, Active Directory, ConnectWise, Citrix Workspace, Athena (EMR).
-Supporting 1,500+ employees company wide relating to any Desktop Support inquires.
-On-site / Remote support company wide.
-Manage all warranty / vendor related installs and repairs.
-Setup server racks / switch panels (CISCO MERAKI) at new locations. Including all workstations. (Scanners, Card Readers, Phones, PC's)
-Installation and troubleshooting of phone systems (Mitel)
-O365, User management, Exchange management, Licensing, MFA Policy.
-Physical Hardware repairs with parts ordered from 3RD parties / vendors.
-Extensive customer service experience. Main point of contact for all technical inquires.

-Manage user accounts within Active Directory

-Asset management of all users devices including Laptops, Desktops, Cellular devices and peripherals.
-Extensive Service Now experience.
-Supporting 5,000+ Users nationwide. Daily response
to calls / tickets guiding users through solving issues
relating to software, hardware, and end user
support.
-Maintained customer satisfaction with forward thinking strategies focused on addressing customer
needs and resolving concerns.
-Level 3 Help Desk- all issues that weren't solved by
Help Desk 1 / 2 were handled by my team.
-Software Deployment
-Deployment of new devices.
-Imaging of new devices.
-Deployment of equipment to new hires
-Training of new technicians
-Project management
-All hardware repairs (Ordering warranty parts,
Replacement Devices)
-Microsoft 356 Administration / Support
-Okta Administration

-Replaced touch-sensitive digitizers and displays
using official OEM parts to maintain warranty
eligibility.
-Backed up and restored user data to replacement
devices, maintaining strict customer privacy
protocols.
-Modified, maintained, or repaired all form of
consumer electronics.
-Offered advice and assistance to customers, paying
attention to special needs or wants.
-Answered customer telephone calls promptly to
avoid on-hold wait times.
-Updated account information to maintain customer
records.
-Accurately processed POS transactions, returning
coin, currency, payment cards, and receipts to
customers.
-Prepared merchandise for sales floor by pricing or
tagging.