Trevor Russell-Wareham
San Antonio
Summary
Skilled professional motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences.
Overview
8
8
years of professional experience
Work History
Hostel Host, Tour Guide, Fun Director
Nolo hub
Pai
12.2023 - Current
- Coordinated events and addressed guest inquiries to enhance overall guest experience.
- Anticipated customer needs to deliver personalized service and enhance guest satisfaction.
- Trained new hosts on procedures and customer service skills to ensure consistent service quality.
Bartender, Reception for check in check out, Event coordinator
Happy House
Pai
11.2023 - 01.2024
- Mixed and served beverages, focusing on quality and presentation to enhance customer satisfaction.
- Organized and cleaned bar area to maintain a welcoming atmosphere for guests.
- Tracked inventory and placed orders to ensure optimal supply levels.
Pizza chef, Line cook, Morning prep
Rosario Resort
Orcas Island
09.2022 - 09.2023
- Developed unique pizza recipes highlighting fresh, local ingredients to enhance menu offerings.
- Coordinated with team members to maintain efficient service during peak hours, improving customer satisfaction.
- Monitored inventory levels and facilitated supply orders to ensure consistent ingredient availability.
Barista
Orcas Island Market
Orcas
11.2022 - 02.2023
- Crafted high-quality espresso beverages and specialty drinks to enhance customer satisfaction.
- Onboarded new staff in beverage preparation techniques and customer service to maintain service standards.
- Processed cash register transactions and ensured accurate handling of customer payments.
Solar Sales Representative
TriSmart Solar
San Antonio
02.2022 - 07.2022
- Conducted consultations to assess solar energy needs and preferences, enabling tailored solutions.
- Guided customers in comprehending solar technology and installation processes, enhancing their decision-making.
- Educated customers on solar energy benefits and system options.
- Conducted site assessments to determine optimal solar panel placement.
- Developed customized solar proposals based on customer needs and preferences.
Sales cashier, Morning Prep, Cooking/Plating Food
Farm to Ferry
Orcas Island
06.2021 - 09.2021
- Processed customer transactions quickly and accurately using point-of-sale systems to enhance customer experience.
- Managed cash drawer, ensuring accurate balancing at shift end to maintain financial integrity.
- Performed opening and closing duties, including counting tills and preparing deposits for bank runs, to ensure smooth daily operations.
Host, runner
Madrona Bar and Grill
Orcas Island
09.2020 - 11.2020
- Delivered attentive service to customers during face-to-face interactions and phone conversations, enhancing guest experience.
- Coordinated reservations and waitlists to optimize guest flow, reducing wait times.
- Greeted guests warmly and guided them to their tables.
- Managed reservation system to optimize seating arrangements.
- Assisted servers by communicating special requests and needs.
Greeter, Docked boats and yachts, Cashier at dock store, dock maintenance
Deer Harbor Marina
Orcas Island
06.2020 - 09.2020
- Operated deck machinery and equipment to facilitate safe vessel navigation.
- Assisted in loading and unloading cargo to maintain operational efficiency.
- Monitored weather conditions to protect crew safety during operations.
Host, serving, bussing, cleanup, food prep, line cook, pizzaiolo, pizza chef
Island Pie Pizza
Orcas Island
06.2018 - 09.2018
Education
HS Diploma -
Orcas Island High School
Orcas Island, WA06-2020
Skills
- Collaborative team member
- Quick learner
- Attention to detail
- Positive mindset
- Interpersonal communication
- Customer service
- Event coordination
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Hostel Host, Tour Guide, Fun Director
Nolo hub
12.2023 - Current
Bartender, Reception for check in check out, Event coordinator
Happy House
11.2023 - 01.2024
Barista
Orcas Island Market
11.2022 - 02.2023
Pizza chef, Line cook, Morning prep
Rosario Resort
09.2022 - 09.2023
Solar Sales Representative
TriSmart Solar
02.2022 - 07.2022
Sales cashier, Morning Prep, Cooking/Plating Food
Farm to Ferry
06.2021 - 09.2021
Host, runner
Madrona Bar and Grill
09.2020 - 11.2020
Greeter, Docked boats and yachts, Cashier at dock store, dock maintenance
Deer Harbor Marina
06.2020 - 09.2020
Host, serving, bussing, cleanup, food prep, line cook, pizzaiolo, pizza chef
Island Pie Pizza
06.2018 - 09.2018
HS Diploma -
Orcas Island High School