Service-focused Sales Coordinator dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
13
13
years of professional experience
Work History
Field Service Technician
Select Equipment Sales, Inc.
03.2022 - Current
Responded quickly to emergency maintenance requests for timely on-call support.
Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
Installed new equipment and explained operation and routine maintenance protocols to customers.
Reviewed technical documentation to complete equipment maintenance and repair.
Discussed and recommended service options with customers and explained costs involved.
Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
General Manager
Sanders Hydroseeding, Inc.
08.2011 - 03.2022
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Implemented operational strategies and effectively built customer and employee loyalty.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Organized trade shows, conferences, and networking events to increase brand exposure and generate leads.
Built relationships with customers and community to establish long-term business growth.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Warehouse Manager
Agri Pacific, Inc.
07.2016 - 03.2022
Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
Cleaned and maintained warehouse in compliance with OSHA safety standards.
Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
Identified opportunities for cost savings in procurement, renegotiating supplier contracts or seeking alternative sources when necessary.
91B Wheeled Vehicle Mechanic, H8 Vehicle Recovery
CA Army National Guard
10.2012 - 10.2018
Provided valuable input during unit planning sessions to ensure adequate resources were allocated for wheeled vehicle maintenance and repair operations.
Assisted in the recovery of disabled vehicles in both field exercises and actual operations to ensure minimum disruption to mission objectives.
Contributed to mission success by efficiently managing work orders for scheduled maintenance tasks on a diverse array of military vehicles.
Enhanced fleet readiness by performing preventative maintenance checks and services on various types of military vehicles.
Ensured optimal performance of wheeled vehicles by conducting thorough engine diagnostics and implementing necessary repairs or adjustments.
Maintained high levels of work quality while adhering to strict deadlines for completion of repairs on essential military assets.
Reduced downtime for critical equipment with timely troubleshooting and repair of electrical, hydraulic, and powertrain systems.
Education
High School Diploma -
Martin Luther King Jr. High School
Riverside, CA
06.2011
Skills
Customer Communication
Goals and performance
Schedule Management
Upselling
Proposal Development
Cost Estimation
Scope Definition
Timeline
Field Service Technician
Select Equipment Sales, Inc.
03.2022 - Current
Warehouse Manager
Agri Pacific, Inc.
07.2016 - 03.2022
91B Wheeled Vehicle Mechanic, H8 Vehicle Recovery
CA Army National Guard
10.2012 - 10.2018
General Manager
Sanders Hydroseeding, Inc.
08.2011 - 03.2022
High School Diploma -
Martin Luther King Jr. High School
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