Trevor Satterfield
Huntsville,AL
Overview
12
12
years of professional experience
Work History
Team Member Relations Specialist
Mazda Toyota Manufacturing
12.2021 - Current
- Establish strong team member relations by coaching and developing team members with a primary focus on teamwork and inclusion.
- Advocate for team members and the company by supporting and communicating team member viewpoints and offering resolutions. Involve SME in decisions to build better relationships between team members and supervisors.
- Conduct team member engagements and follow through with investigating a solution to their concerns. Implement countermeasures to prevent future issues.
- Educate team members on policies and procedures in orientation as well as policy refresher courses.
- Conduct supervisor training to group leaders and upper management to ensure that policy is understood and to ensure that they are consistently holding team members accountable.
- Build relationships with team members and leadership to better understand how to truly be ONE team.
- Manage projects and maintain a project schedule to ensure they are done timely.
- Conduct thorough investigations in regards to policy violations.
Assistant Store Manager
Kroger
10.2017 - 12.2021
- Assistant Manager Duties: Responsible for day-to-day operations of a grocery store; experienced in managing a team of 100+ employees to effectively increase customer satisfaction and sales; resolve customer complaints; work to meet deadlines.
- HR Duties: Responsible for recruiting, on-boarding, and training new associates; handling any associate issues or concerns; proficient in maintaining store policies and employee records. Positively impacts employee morale. Achievements: Recognized as ASM of the week in the first week.
- Operational Duties: ensure the workplace is running as efficiently as possible by managing labor and expenses. Oversee safety opportunities for stores in various ways. Completion of in-store safety audits, food safety audits and completing a certain amount of safety observations per period.
- Merchandising Duties: Responsible for building and maintaining displays that appeal to customers in various ways (sight, smell, sound (PA Announcements). Ensure displays are set up to be compliant of sales plans in all departments to maximize sales.
Produce Clerk
Kroger
07.2013 - 10.2017
Education
B.A. - Business Administration
University of Alabama-Huntsville
09.2017
Skills
- Customer Service (11 years)
- Human Resource Management (6 ½ years)
- Recruiting (3 ½ years)
- Data Entry (6 ½ years)
- Microsoft Office (12 years)
- Training (6 ½ years)
- Interviewing (6 ½ years)
- Merchandising (8 years)
Accomplishments
- Part of a team that introduced new attendance points system.
- Developed a plan to bring in communication boards to all shops to ensure OSHA/Labor compliance.
- Managed a project to refresh uniform policy to ensure compliance across all shops.
Timeline
Team Member Relations Specialist
Mazda Toyota Manufacturing
12.2021 - Current
Assistant Store Manager
Kroger
10.2017 - 12.2021
Produce Clerk
Kroger
07.2013 - 10.2017
B.A. - Business Administration
University of Alabama-Huntsville
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