TREVOR S. BETHLMIE

Installed,maintained, and repaired point-of-sale (POS) and retail store technology.

• Resolved software, login, and network problems using ticketing systems.
• Coordinated onsite support with store managers and remote IT teams.
• Documented service calls, device changes, and support procedures for Retail Tech Inc.
• Escalated complex outages and followed maintenance schedules for field equipment.
• Provided training to end-users regarding how to use newly installed software applications.
• Ensured compliance with relevant policies relating to information security.
• Diagnosed hardware related faults and replaced defective components.
• Deployed new PCs across multiple sites according to set standards.
• Monitored system performance metrics for potential issue identification.
• Troubleshot network connectivity problems for local and remote users.
• Collaborated with external vendors when necessary to resolve complex technical issues.
• Assisted with server administration tasks such as patching, upgrades.
• Set up printers, scanners, modems, routers, switches and other peripheral devices.
• Installed and performed minor repairs to hardware, software or peripheral equipment.
• Set up equipment for employee use, performing or properly installing cables, operating systems or software.
• Worked with POS systems, payment terminals, self-checkout kiosks, barcode scanners, receipt printers, cash drawers, mobile POS units, servers, data storage, network infrastructure, and video security cameras.
• Desktop Support (Internal/Client): Provide hardware and software troubleshooting, inventory management, network support, and user account management.
• Performed routine maintenance, software updates, security patches, and rapid repairs via onsite service, depot repair, or hybrid models for legacy and new retail systems.
• Handled equipment deployments, store openings, store closings, hardware relocations, cabling, and site surveys.
• Provided hardware and software troubleshooting, inventory management, network support, and user account management.

• Installed, maintained, supported, and disconnected commercial Video, Data and Voice services.
• Installed telecommunications equipment, including fire suppression.
• IP/network and analog CCTV camera installation and maintenance
• Multi-camera surveillance systems
• Wired burglar alarm installation and maintenance
• Security system wiring, troubleshooting, and testing
• Low-voltage cabling, routers, switches, and network support.
• Wired equipment and established connections, programming features, remote access tools, and integrations.
• Analyzed, maintained and repaired commercial coaxial drop system, phone wiring, and data network equipment.
• Oversaw inventory of company-issued equipment, ensuring availability for deployment.
• Installed Category 5,Enhanced Category 5,Category 6 Structured Cable Distribution Systems.
• Configured point of sale hardware and software, optimizing system functionality for retail operations.
• Delivered site troubleshooting support through testing and identifying issues, facilitating timely corrections.
• Maintained and repaired phone systems for retail business
• Gained experience with American Datatel systems.
• Access control installation and servicing
• Security system wiring, troubleshooting, and testing.

• Physically installed Category 3, Category 5, Enhanced Category 5, Category 6 Structured Cable Distribution Systems.
• Conducted termination and assembly of 8-pin modular and coaxial connectors.
• Identified and resolved issues with copper and optical fiber cables to ensure optimal performance.
• Terminated, assembled and installed 8-pin modular connectors and coaxial connectors.
• Maintained and referenced industry standards including ANSI, EIA/TIA, as well as local and Low Voltage Code.
• Determined closet and equipment layouts and installed closet hardware including backboards, connecting blocks, racks, patch panels and fiber enclosures, and balanced video equipment.
• Installed entrance facility grounding infrastructure and performed grounding tests.
• Executed cable splicing to establish connections and repair damaged lines.
• Supervised work in retrofit and new construction projects while implementing cutover procedures.
• Developed comprehensive project plans outlining materials, delivery timelines, completion schedules, manpower needs, and tool/equipment lists for efficient project execution.
• Instructed other technicians on techniques and work to maintain project workflow.

• Coordinated activities of assigned services, assisting in development and management of an effective system for procurement and distribution of medical supplies, equipment, and instruments.
• Assembled complex surgical instrument trays, power equipment sets and all implant systems in accordance with the specifications on the inventory sheets. Inspected instruments to ensure they are in good working condition, removed and placed damaged instruments in the repair box. Determined the priority level of instrument sets and single instruments to be processed following established protocols.
• Decontaminated, assembled, and packaged all instruments following established protocols. Performed repairs and stored specialized surgical instruments.
• Operated steam autoclaves, ETO and Sterrad sterilizers. Maintained appropriate logs and records related to the sterilization process, which included the Ethylene Oxide Aeration Records, Sterilizer Load Records, and Biological Monitoring Records.
• Responded to Operating Room problem calls, investigating issues and advising on supply problems; repaired instruments and equipment.
• Responded to Operating Room problem calls, investigating issues and advising on supply problems; repaired instruments and equipment as needed while keeping management informed of relevant issues.
• Maintained a clean and safe environment by adhering to Standard Precautions and Infection Control practices. Utilized equipment according to the manufacturer's recommendations and hospital policy. Reported and removed all unsafe or broken equipment and reported defects within the same workday to Sterile Processing Management. Reported unexpected occurrences involving assigned service. Followed all hospital and unit specific emergency and disaster plans.

• Performed maintenance of procedures area, focusing on infection control, safety standards, and inventory management.
• Ensured compliance with hospital policies and regulatory procedures by reviewing guidelines and protocols.
• Collaborated with the care team (physicians, nurses, technicians) to plan, triage, implement and care for the patients.
• Identified cross-training opportunities to enhance patient experience through teamwork, communication, and coordination.

• Authorized entry of employees, contractors, and visitors while maintaining high visible presence to enhance security.
• Patrolled premises and maintained log books to ensure accurate recording of security activities.
• Recorded security activities in log books to ensure accurate tracking. Submitted timely and complete reports on all pertinent security activity