Trevor Self
Manor,TX
Summary
Industrious Auto Service Advisor proficient in customer service. Adept at determining vehicle issues and providing accurate service estimates. Specialize in meeting client needs in a timely manner while effectively communicating with auto technicians and using industry-specific computer programs to track customer activity.
Overview
11
11
years of professional experience
Work History
Service Advisor
Continental Auto Group
11.2015 - 03.2026
- Initiates automotive services and repairs by ascertaining performance problems and services requested.
- Verifies warranty and service contract coverage, developing estimates, writing repair orders, and maintaining customer rapport and records.
- Ascertains automotive problems and services by listening to customer’s description of symptoms, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules.
- Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
- Maintains customer rapport by explaining estimates and expected return of vehicle, obtaining customer’s approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation.
- Guided customers through service options, ensuring understanding and satisfaction with automotive repairs.
Lead Sales Representative
Flavor Vapor
06.2015 - 01.2016
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Develop relationships with prospective clients, while maintaining existing client relationships.
- Inventory stock and reorder when inventory drops to a specified level.
- Confer with owner to develop methods and procedures to increase sales, expand markets, and promote business.
- Review inventory and sales records to prepare reports for management and budget departments.
Education
High School Diploma -
McCallum High School
06-2014
Associates Degree - Business Management
Navarro Junior College
05-2015
Skills
- A skilled communicator; able to maintain cultural sensitivity, establish rapport with members of diverse groups, and promote team cohesiveness
- Highly organized and independent; able to effectively coordinate tasks to accomplish projects with timeliness and creativity
- Team alignment facilitation
- Proficient in Microsoft Word, Access and Excel
- Building relationships
- Service writing
Timeline
Service Advisor
Continental Auto Group
11.2015 - 03.2026
Lead Sales Representative
Flavor Vapor
06.2015 - 01.2016
Associates Degree - Business Management
Navarro Junior College
High School Diploma -
McCallum High School