TREVOR SHAFER
Reading
Summary
Resourceful Freight Operations Manager known for high productivity and efficient task completion. Skilled in logistics coordination, inventory management, and regulatory compliance. Ensures smooth operations and adherence to guidelines. Excels at problem-solving, team leadership, and communication, leveraging these soft skills to lead teams towards meeting goals without compromising on service quality or safety standards.
Overview
15
15
years of professional experience
Work History
Freight Operations Manager
XPO
Fremont
09.2022 - Current
- Developed and implemented strategies to ensure efficient freight operations.
- Provided technical guidance to resolve operational issues.
- Managed customer complaints regarding shipment delays.
- Analyze looker reports to identify areas of improvement
- Manage day-to-day logistics operations and oversaw personnel tasks.
- Identified opportunities to reduce cost and improve productivity.
- Drive ZDM+ and loading practices with all Domiciled DW and DSR's and Non-Domiciled DSR's. Leading to XCW achieving gladiator multiple months with a class 1 FAC.
- Cover for SCM or FACM
- Help drive Model Compliance and Load Average for the building. XCW FAC currently sitting at over 96% MTD for Model compliance and over a 16,400 Load Average.
- Coach and Recognize employees on poor/good performance and habits
- Monitor, supervise and evaluate performance of FOS's, DW's and DSR's
Freight Operation Supervisor
XPO Logistics
Fremont
01.2018 - Current
- On the FAC, I have effectively run all six sectors, including HSS, where I was challenged to boost OTD, as it had dipped below goal. In two weeks' time, I had it back above goal.
- Coordinate with Linehaul when needing additional vans for HSS lanes.
- Was trained to coordinate the FAC, taking hourly counts, assigning breakers to sectors, and taking projections from all sectors to form vias to cover any overages.
- Quality control involves taking pictures of breakers coming to us that have improper loading procedures, and sending a follow-up email with terminals.
- Train and mentor new supervisors on FAC sectors, inbound planning, dispatching, and outbound.
- Helped roll out new tools and give feedback on tools such as SMART, the Yard Management App, and Load Photos.
- Coordinate sectors to help hit the goal on on-time dispatch.
- Coach many dockworkers and drivers on dock efficiency standards, zero defect method loading.
- Ensured compliance with safety regulations, DOT regulations, and company policies.
- Identified opportunities to reduce cost and improve productivity.
Dockworker/Lead Man
XPO Logistics
01.2017 - 12.2018
- Run and Supervise a Sector
- Check load quality to make sure trailers are loaded to standard.
- Properly move and divert freight to make room in lanes that may seem full.
- Execute planning strategy for maximum efficiency
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Loaded and unloaded trailers using a forklift.
- Inspected cargo for damage, shortages, and overages.
Machine Operator
Cold Heading
Fremont
11.2016 - 01.2017
- Set Machine for proper production
- Kept line running smoothly and efficiently
- Properly tear down machine to clean
Dock Worker
XPO Logistics
Fremont
11.2013 - 04.2016
- Mentored and trained new employees
- Loaded longbox (53’) and short box (28’) trailers to maximum cube and weight.
- Protected customers’ freight with dunnage and straps.
- Always followed safety procedures while loading and unloading.
- Proficient in hand-held use.
Flame Tree BBQ - F&B QSR
Disney’s Animal Kingdom
Lake Buena Vista
03.2011 - 10.2012
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Handled currency and credit transactions quickly and accurately.
- Promptly and empathetically handled guest concerns and complaints.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Assembled food orders while maintaining appropriate portion control.
- Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
- Filled beverage and ice dispensers.
- Washed dishes, glassware, flatware, pots, and/or pans using dishwashers or by hand.
- Followed food safety procedures according to company policies and health and sanitation regulations.
- Trained new employees.
Carry Out
Menards Inc.
Angola
05.2010 - 07.2010
- Helped customers haul heavy purchases out of the store.
- Replenished merchandise and products weighing up to 80 pounds.
- Maintained parking lot by keeping it clear of carts.
- Answered questions regarding the store and its merchandise.
- Developed positive customer relationships through friendly greetings and excellent service.
Education
High School Diploma -
Reading High School
Reading, MI05.2010
Computer Aid Design -
Branch Area Career Center
Coldwater, MI05.2010
Skills
- Educate and train employees
- Safety compliance
- Fork lift certified
- Exceptional customer service
- Committed team player
- Strong work ethic
- Punctual and reliable
- Freight management
- Complex Problem-solving
Timeline
Freight Operations Manager
XPO
09.2022 - Current
Freight Operation Supervisor
XPO Logistics
01.2018 - Current
Dockworker/Lead Man
XPO Logistics
01.2017 - 12.2018
Machine Operator
Cold Heading
11.2016 - 01.2017
Dock Worker
XPO Logistics
11.2013 - 04.2016
Flame Tree BBQ - F&B QSR
Disney’s Animal Kingdom
03.2011 - 10.2012
Carry Out
Menards Inc.
05.2010 - 07.2010
High School Diploma -
Reading High School
Computer Aid Design -
Branch Area Career Center
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