Working with for a company that prides themselves on excellent customer service
Trevor Simpson
Billings,MT
Summary
Team-driven Business Operations Manager committed to developing specific and attainable departmental goals and standards while supporting the vision of the organization. Determined leader with over Number years of contributing to short and long term business planning and strategy. Offering integrity, a strong work ethic and sound judgement skills.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Banquet Houseman/ Lounge Bartender/ Restaurant Server
Doubletree By Hilton
Billings, MT
07.2021 - Current
- Reset ballrooms, meeting spaces and banquet areas for future functions by disassembling tables and chairs, removing wall decorations and properly storing equipment.
- Prepared audio-visual components for meetings and banquets by assembling and setting up video screens, dance floors, lighting and sound systems.
- Drove Type vehicle to pick up and return borrowed and rented items for outside functions.
- Checked banquet storage areas to maintain inventory levels and organization, recording low inventory items in Software.
- Secured materials and items requested by guests quickly with strict adherence to budgetary constraints.
- Juggled multiple clients and conflicting schedules diplomatically, resolving scheduling errors professionally and expeditiously.
- Directed and managed banquet functions for Number-person event.
- Relayed guest drink and food orders to kitchen and bartending staff.
- Adhered to Operational Health and Safety Administration rules and regulations; keeping guests and employees safe at all times despite hazards.
- Monitored dining room inventory and replenished as necessary.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Assisted wait staff with timely food delivery and guest requests.
- Offered product samples, answered questions and helped customers find items.
- Provided attentive service and proactively assessed guest needs.
- Checked dining area supplies of linens, wrapped silverware and replenished low stock.
- Engaged in suggestive selling and other sales techniques.
Director of Business Operations
AMERICAN'S HOME HEALTH CARE& HOSPICE INC
Genesee, MI
02.2014 - 09.2016
- Direct supervision and oversight of census goals and objectives
- Responsible for the development of more
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
- Listened to staff and customer issues and conflicts to deliver solutions, propel customer experiences.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.
- Devised strategies to boost customer sales and drive referrals due to excellent service resulting in new customer relationships.
Palliative Care Coordinator
Advantage Hospice & Home Care
Bay City, MI
09.2013 - 10.2017
- Sat on the board of of the Alzheimer Association
- 2
- Other duties hiring/ firing/ corrective and corporate integrity as it related to corrective and corporate integrity/communications protocol/ quality assurance Direct supervision to Admissions Nurses.
- Communicated with patients, ensuring that medical information was kept private.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Director of Operations, more Palliative Care Consultant
American Home care Hospice, ADVANTAGE HOME CARE & HOSPICE
Genesee, Bay City, MI
12.2013 - 03.2014
- Carefully selected, developed and retained qualified staff, as well as trained new staff annually
- E
- Oversaw day-to-day production activities in accordance with business objectives.
- Achieved team goals through formalized training plans, coaching and performance management.
- Monitored and coordinated workflows to optimize resources.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Contacted third-party payors to obtain and confirm authorization for services and communicated necessary related clinical information.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
Site Manager
COTTONWOOD FINANCIAL
Bay City, MI
09.2013 - 12.2013
- Organized and led weekly personnel meetings with team members
- Meet account goals Exceeded goals eac more
- Complied with safe operating practices and assessed operational procedures against best practices.
- Communicated daily with vendors to keep project fully operational.
- Resolved issues between employees and customers using company policies.
- Oversaw employee attendance record, handled payroll and ordered new materials for sites.
- Assumed responsibility for personnel deployed to work site.
- Provided general office administration, correspondence, filing and spreadsheet development.
- Oversaw all daily office operations and equipment maintenance.
- Planned, coordinated and managed operations and field safety programs for building construction and infrastructure and public works projects.
- Built and maintained vendor relationships, serving as main liaison for gaining building access.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Community Relations Director
SOUTHERN CARE HOSPICE
Bay City, MI
07.2010 - 09.2013
- Customer service, education, and management for the Saginaw, Midland and Bay regions Developed busing more
- Built, leveraged and shared positive relationships and partnerships with various external and internal stakeholders.
- Marketed offerings and services to community.
- Evaluated and recommended organizations, individuals and events through formal brand litmus test focused on identifying strategies.
- Built and strengthened industry partnerships to improve product placements, amplify coverage and maximize effectiveness of marketing strategies.
- Wrote engaging and successful press releases to control information and public opinion.
- Managed editorial calendars and rescheduled PR events and meetings.
- Cultivated strong corporate image and identity with clear branding.
- Prepared RFP and RFQ responses for new business pitches and presentations.
- Developed and promoted corporate brand, images and identity to media and public.
- Fostered positive relationships with key business journalists in national and trade publications.
- Reviewed marketing materials and documents for brand accuracy and trending design.
Manager
Red Lobster
Bay City, MI
07.2007 - 07.2010
- Completing banking transactions for customers, which included handling large amounts of money
- Minta more
- Server and
Education
Bachelor's - Business Administration And Management
Wayne State University
01.1985 - 01.1989
Skills
Strategic Planningundefined
Certification
CUSTOMER SERVICE (10+ years)
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
Interests
Working for a company that there is room for growth
Timeline
Banquet Houseman/ Lounge Bartender/ Restaurant Server
Doubletree By Hilton
07.2021 - Current
Director of Business Operations
AMERICAN'S HOME HEALTH CARE& HOSPICE INC
02.2014 - 09.2016
Director of Operations, more Palliative Care Consultant
American Home care Hospice, ADVANTAGE HOME CARE & HOSPICE
12.2013 - 03.2014
Palliative Care Coordinator
Advantage Hospice & Home Care
09.2013 - 10.2017
Site Manager
COTTONWOOD FINANCIAL
09.2013 - 12.2013
Community Relations Director
SOUTHERN CARE HOSPICE
07.2010 - 09.2013
Manager
Red Lobster
07.2007 - 07.2010
Bachelor's - Business Administration And Management
Wayne State University
01.1985 - 01.1989
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