Trevor Smith
Tucson,AZ
Summary
Knowledgeable Guest Service Representative experienced in a busy setting. Driven and dedicated with a focus on delivering exemplary service. Reliable communicator successful at meeting performance objectives and helping team members.
Overview
5
5
years of professional experience
Work History
Guest Service Representative
Arizona National Golf Club
08.2020 - Current
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Enhanced guest satisfaction by providing exceptional customer service outside.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
Courtesy Clerk
Albertsons
08.2019 - 11.2020
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Assisted with inventory management, ensuring accurate stock levels and timely replenishment of items.
Volunteer
Pantano Christian Church
12.2019 - 03.2020
- Assisted with special events and programs.
- Enhanced community engagement by organizing and leading local clean-up events.
- Assisted in a food haul to the homeless
- Provided presents to the less fortunate for Christmas
Education
Bachelor of Science - Data Science
University of Arizona
Tucson, AZ05.2026
High School Diploma -
Tanque Verde High School
Tucson, AZ05.2021
Skills
- Customer Service
- Computer Skills
- Guest accommodations
- Detail Oriented
- Teamwork and Collaboration
- Active Listening
- Time Management
Timeline
Guest Service Representative
Arizona National Golf Club
08.2020 - Current
Volunteer
Pantano Christian Church
12.2019 - 03.2020
Courtesy Clerk
Albertsons
08.2019 - 11.2020
Bachelor of Science - Data Science
University of Arizona
High School Diploma -
Tanque Verde High School
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