Trevor Sobierajski
Depew,NY
Summary
Driven and dynamic Sales Associate with a proven track record at Joe’s Kwik Mart, Noco, and 7/11 excelling in customer service and cash handling. Demonstrated ability to enhance store operations and customer satisfaction through effective merchandise display and relationship building. Skilled in conflict resolution and multitasking, consistently meeting deadlines and boosting sales.
Overview
2
2
years of professional experience
Work History
Sales Associate, Cashier
Joe’s Kwik Mart
Cheektowaga, NY
03.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy, as well as efficiently explaining procedures to customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Sales Associate, Cashier
7/11
Depew, NY
06.2022 - 11.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
GED - GED
Erie Community College
Williamsville, NY10.2014
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Outgoing Personality
- Cash Handling
- Flexible Schedule
- Cash Register Operation
- Client Service
- Conflict Resolution
- Store Opening and Closing
- Product Sales
- Complex Problem-Solving
- Meeting deadlines
- Upselling
- Retail Store Operations
- Cleaning techniques
- Inventory Tracking
- Building rapport
- Merchandise Display
- Product Recommendations
- Point of sale operation
- Self-Checkout Assistance
- Friendly and Helpful
- Honest and Dependable
- Attention to Detail
- Organization
Timeline
Sales Associate, Cashier
Joe’s Kwik Mart
03.2024 - Current
Sales Associate, Cashier
7/11
06.2022 - 11.2023
GED - GED
Erie Community College