TREVOR TAYLOR
Gilbert,AZ
Summary
Results-oriented professional with expertise in sales, client relations, and operations management. Delivers persuasive communication and effective team leadership to optimize processes and enhance client support. Builds strong relationships and implements tailored solutions that improve team dynamics and client satisfaction.
Overview
4
4
years of post-secondary education
16
16
years of professional experience
Work History
Owner/Operator
Owl & Ape Trading Co.
Gilbert, AZ
10.2023 - Current
- Directed daily operations for growing e-commerce business, managing inventory, order fulfillment, customer service, and vendor relationships.
- Coordinate with vendors, logistics providers, and internal teams to ensure accurate and timely product delivery.
- Led and supervised team of 3 employees, delegating tasks and monitoring performance to enhance operational effectiveness.
- Implement streamlined workflows and standard operating procedures (SOPs) to optimize productivity and reduce errors.
- Tracked KPIs and generated performance reports to identify trends and support strategic decision-making.
Sales Executive
Golf Cart Garage
Mesa, AZ
10.2025 - 07.2026
- Managed inbound and outbound sales across retail, wholesale, and commercial fleet accounts, driving revenue growth and expanding customer relationships.
- Identified new business opportunities through proactive outreach, prospecting, relationship building, and repeat-business development.
- Identified business opportunities through proactive outreach, prospecting, and relationship building, contributing to repeat-business development.
- Built and maintained strong relationships with business accounts, serving as a trusted point of contact for ongoing fleet sales, account management, and long-term business development.
- Consulted with commercial clients to understand fleet requirements and recommend tailored solutions, including golf carts, accessories, and lithium battery conversions.
- Delivered customer service and technical support, resolving product questions and troubleshooting issues to enhance customer experience.
- Delivered customer service and technical support, resolving product questions, troubleshooting issues, and ensuring a positive customer experience.
- Coordinated with internal teams to address customer needs and resolve service issues, ensuring seamless purchasing experience.
- Represented the business with a relationship-first approach, balancing revenue generation with customer satisfaction and long-term account value.
Sales Estimator
Arizona Painting Co.
Chandler, AZ
02.2023 - 09.2024
- Analyzed customer requirements and developed customized solutions to meet clients' needs.
- Conducted market research on industry trends and competitor offerings to inform strategic decisions.
- Fostered strong client relationships, enhancing customer satisfaction and loyalty.
- Fostered strong client relationships, resulting in increased customer satisfaction and loyalty.
- Collaborated with cross-functional teams to streamline processes, enhancing service delivery.
Community Support Specialist
Integrated Behavioral Health
Lincoln, NE
10.2019 - 09.2023
- Conducted comprehensive mental health assessments to identify risk factors, evaluate client needs, and develop individualized treatment plans.
- Maintained composure and sound judgment in high-stress crisis situations, ensuring effective de-escalation and client safety.
- Designed and implemented plans to help clients improve interpersonal skills, strengthen daily living skills, and enhance coping strategies.
- Maintained composure and sound judgment while managing high-stress and crisis situations.
- Assisted clients with medication management by providing reminders and monitoring adherence to prescribed treatment plans. efforts, helping clients adhere to treatment and maintain stability.
- Collaborated with interdisciplinary teams to coordinate care and connect clients with long-term support systems.
- Supported medication management, enabling clients to adhere to treatment protocols and achieve greater stability in their mental health.
- Collaborated with interdisciplinary teams to coordinate comprehensive care, connecting clients with long-term support systems for continued well-being.
- Facilitated communication between clients and their legal representatives, assisting with correspondence, documentation, and access to legal services to help navigate housing, benefits, and other legal issues.
Community Support Specialist
T.R. Rephson Inc.
10.2016 - 10.2019
- Conducted comprehensive mental health assessments to identify risk factors, evaluate client needs, and develop appropriate interventions.
- Demonstrated composure and sound judgment in managing high-stress and crisis situations to support client stability.
- Designed and implemented plans to help clients improve interpersonal skills, strengthen daily living skills, and enhance coping strategies.
- Guided clients and families in accessing community resources, enhancing their ability to secure housing, vocational, educational, and healthcare services.
- Applied up-to-date knowledge of state and local regulations to ensure compliance with crisis intervention protocols and best practices.
- Supported medication management efforts, helping clients adhere to treatment and maintain stability.
- Provided clients and families with information on community resources, including housing, vocational, educational, and healthcare services.
- Collaborated with interdisciplinary teams to coordinate care and connect clients with long-term support systems.
- Coordinated communication between clients and legal representatives, streamlining correspondence and documentation to assist clients in navigating housing, benefits, and legal issues.
Crop Irrigation Harness Fabricator
Fluid Power
01.2013 - 01.2018
- Produced specialized crop irrigation harnesses, ensuring specifications were met.
- Oversaw production to delivery workflow, resolving assembly issues to maintain project timelines.
- Fabricated hydraulic tubing and hose assemblies for fluid power equipment.
- Interpreted blueprints and work orders for custom shop builds.
- Cut, bent, and fitted metal parts for pneumatic assemblies.
Assistant Manager
Auto Bathhouse
01.2014 - 01.2016
- Supervised daily operations, staff scheduling, and training to enhance customer satisfaction and operational efficiency.
- Supervised wash bay operations and detailed vehicle service standards at auto bathhouse.
- Scheduled team shifts and assigned daily duties for service attendants.
- Trained staff on cleaning procedures, equipment use, and customer service.
- Managed damage claims and collaborated on sales strategies to strengthen customer loyalty.
Sales Associate & Trade Broker
ITEX Group
06.2010 - 01.2012
- Facilitated enrollment of small business owners into ITEX Community, enhancing member network and fostering collaboration.
- Acted as a liaison for existing members by facilitating the trade of goods and services between businesses.
- Built and maintained strong client relationships to promote ongoing engagement and satisfaction within the community.
- Provided virtual assistant support, managing communication and record-keeping to streamline transaction processes.
Education
High School Diploma -
Lincoln Northeast High School
Lincoln, NE 08.2004 - 12.2008
Skills
- E-commerce Sales
- B2B sales
- Inbound & Outbound Sales
- Fleet Account Development
- Sales Negotiation and Closing
- Business development
- Client relations
- Customer Retention
- Operations & Team Leadership
- Inventory Management
- Inventory and Order Management
- KPI Tracking
- CRM
- E-commerce Support
- Microsoft Office
- Problem Solving
- Product knowledge
LANGUAGES
English, Native
Timeline
Sales Executive
Golf Cart Garage
10.2025 - 07.2026
Owner/Operator
Owl & Ape Trading Co.
10.2023 - Current
Sales Estimator
Arizona Painting Co.
02.2023 - 09.2024
Community Support Specialist
Integrated Behavioral Health
10.2019 - 09.2023
Community Support Specialist
T.R. Rephson Inc.
10.2016 - 10.2019
Assistant Manager
Auto Bathhouse
01.2014 - 01.2016
Crop Irrigation Harness Fabricator
Fluid Power
01.2013 - 01.2018
Sales Associate & Trade Broker
ITEX Group
06.2010 - 01.2012
High School Diploma -
Lincoln Northeast High School
08.2004 - 12.2008