Trevor Thompson
Mission
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. 12+ industry years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
10
10
years of professional experience
Work History
Sr. Customer Experience Manager
T-Mobile, USA
06.2020 - Current
- Enhanced customer satisfaction by implementing a streamlined feedback system.
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Reduced response time to customer inquiries by optimizing support channels.
- Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
Customer Experience Manager
T-Mobile, USA
10.2016 - 06.2020
- Strengthened partner relationships by consistently communicating, addressing concerns, and providing support.
- Developed tailored strategies for partners to drive business growth and achieve mutual success.
- Implemented creative marketing initiatives for partners that increased brand awareness and sales opportunities.
- Cultivated trust with key stakeholders through transparency, open communication, and regular checkins.
- Managed a portfolio of strategic partners, ensuring timely execution of joint projects and revenue goals achievement.
- Spearheaded cross-functional teams to foster collaboration between internal departments and external partners.
- Maintained detailed records of partner interactions, agreements, and progress toward shared goals.
- Negotiated contracts with partners to establish mutually beneficial terms and conditions for collaboration.
Business Support Manager
T-Mobile, USA
06.2014 - 10.2016
- Enhanced team productivity by implementing efficient workflow processes and communication strategies.
- Streamlined company operations for increased efficiency with cost reduction initiatives and system improvements.
- Supported business growth by identifying opportunities for expansion, conducting market research, and developing strategic plans.
- Improved employee retention rates through the development of comprehensive training programs and career advancement opportunities.
Education
High School Diploma -
Smithville High School
Smithville, MOCertification - Marketing Management
Northland Career Center
Platte City, MOSkills
- Cross-Functional Collaboration
- Training programs
- Account Management
- Procedure writing
- Program Improvement
- Relationship Building
- Cross-departmental Alignment
- Training and Onboarding
Accomplishments
- T-Mobile Powerzone Award
- T-Mobile Inlist Award
- T-Mobile Winners Circle Award
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sr. Customer Experience Manager
T-Mobile, USA
06.2020 - Current
Customer Experience Manager
T-Mobile, USA
10.2016 - 06.2020
Business Support Manager
T-Mobile, USA
06.2014 - 10.2016
High School Diploma -
Smithville High School
Certification - Marketing Management
Northland Career Center
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