Trevor Thurman
Grand Junction,USA
Summary
Detail-oriented IT professional with 2 years of IT experience and a strong background in customer service and quality control spanning 8 years. Proven track record of managing high volumes of inquiries and collaborating with cross-functional teams to resolve complex issues. Currently advancing skills with certifications in Network+ and Security+. Skilled in problem-solving, data analysis, and technical support, dedicated to enhancing customer satisfaction and operational efficiency. Effective team collaborator with expertise in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Adaptable to changing needs and consistently focused on achieving results through efficient and empathetic service. Recognized for reliability and proactive approach in meeting customer and organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Remote Customer Service Representative
Networks Unlimited
04.2023 - 04.2023
- Managed a high volume of incoming calls and emails from remote customers, consistently meeting or exceeding performance metrics for response time and customer satisfaction
- Collaborated with cross-functional teams including sales, billing, and technical support to address complex customer inquiries or concerns remotely
- Effectively managed angry or dissatisfied remote customers by actively listening to their concerns, empathizing with their frustrations, and finding suitable solutions that exceeded expectations whenever possible
Armor Inspection 1 / Quality Specialist
Coors Tek
10.2021 - Current
- My duties are to determine the quality of bullet proof armor using calibration methods and testing, and technical data entry of sensitive information.
Retail Associate / Electrical, Plumbing, and Paint Specialist
PeachTree True Value
03.2018 - 10.2021
- My duties were to assist customers in a professional and timely manner ranging from electrical, plumbing and paint needs.
Education
IntelliTec Collage
Grand junction, CO09.2023
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Job CORP
Salt Lake City, Utah11.2016
Associate degree - Liberal Arts
MESA STATE UNIVERSITY
Grand Junction, CO04.2012
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PALISADE HIGH SCHOOL
Palisade, CO05.2011
Skills
- Programmable Logic Controllers
- Sales Experience
- Electrical Experience
- Blueprint Reading
- Facilities Maintenance
- Problem-solving
- Reliability
- Low Voltage
- Data Security / Data entry
- Customer service
- Active listening
- Critical thinking
- Data entry
- Emotionally intelligent
- Technical
- Self-Driven / team oriented
- Professional
- CompTIA A
- Preventive actions
- Customer satisfaction
- Documentation control
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Client relations
- Microsoft outlook
- Microsoft Office Suite
- Microsoft PowerPoint
- Administrative support
- IT technical support
- Information gathering
- Customer relationship management software
- Experienced with CRM systems
- Cybersecurity management
CONTACT
- PHONE: 970-985-2153
- WEBSITE: Linked In: https://www.linkedin.com/in/trevor-sea-thurman-207b01bb/
- Indeed: https://profile.indeed.com/?hl=en_US&co=US&from=gnav-app-tracker
- Path Rise:
- EMAIL: trevor.seaelectrical@gmail.com
Certification
- Microsoft Certified: Azure fundamentals
- CompTIA A+ : June 2023 to June 2027
Languages
Spanish
Limited Working
Timeline
IT Remote Customer Service Representative
Networks Unlimited
04.2023 - 04.2023
Armor Inspection 1 / Quality Specialist
Coors Tek
10.2021 - Current
Retail Associate / Electrical, Plumbing, and Paint Specialist
PeachTree True Value
03.2018 - 10.2021
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Job CORP
Associate degree - Liberal Arts
MESA STATE UNIVERSITY
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PALISADE HIGH SCHOOL
IntelliTec Collage
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