Leshaun B Wilks
Newport News,Virginia
Summary
Friendly and enthusiastic Senior Assistant Manager who consistently meets customer service satisfaction goals. While maintaining a smile and connecting with the customers. Who is also fully versed in administrative work and is trained to assist with managing a full-service restaurant. Who has taken on a leadership role and supervised and trained a team of Crew members and managers. That is now looking to advance his career to the next step.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Assistant Manager
Cinemark Holdings Inc
Newport News , VA
01.2019 - 03.2020
- Supervise a team of 15 managers.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- In General Managers absence fill in as acting GM.
- Enforce cash handling procedures as dictated by Cinemark policy.
- Support the General Manager's decisions in communication with the staff.
- Interact with customers for improved service in the theater.
- Oversee the Food & Beverage, Human Resources, and Theater Technology Departments.
Assistant Manager
Cinemark Holdings Inc
Newport News, VA
06.2017 - 12.2018
- Follows the direction dictated by the General Manager
- Supports General Manager's decisions in communication with the staff
- Participates in the training and coaching of staff members in their specific job functions
- Reconcile cash drawers, prepare deposits, and verify safe
- Assists in the preparation of administrative reports and special reports for the General Manager
- Learns and enforces cash handling procedures as dictated by Cinemark policy
- Place truck orders for concessions and complete weekly inventory
- Ensure that all food safety rules are being followed and that the theater is ready for an EcoSure audit
- Complete the manager fund & invoices weekly
- Observes and participates in the inspection of the theatre building, parking lot, and landscaping, Cinemark property, and equipment condition
- Performs other work-related duties as assigned
- Reports the need for building, property, and equipment repairs to the General Manager
- Interacts with Customers for improved service in the theatre
- Enforces and supports the Cinemark Operations Guidelines
- Interviewed job candidates and made staffing decisions
- Lead the internal Human Resources Department
Assistant Department Manager
Floor and Decor Outlets of America Inc.
Hampton , VA
08.2018 - 10.2018
- Provide direction to all product sales specialists to ensure a highly attentive and accurate level of customer service
- Demonstrate a throughout understanding of merchandise and installation
- Ensure the overall merchandising, pricing, and organization of the department
- Communicate standard operating procedure direction and changes to all associates in a time,y manner
- Direct and assist the processing of merchandise to the showroom floor
- Present "how to" classes to customers
- Stock and Tag merchandise displays as required
- Create price tags and merchandise signs
- Validate all product placement and pricing within the department
- Ensure proper safety when operating lift equipment
- Assist with the training and coaching of associates
Coordinator/Supervisor
MyPi Custom Pizza*Craft Beer
Newport News, VA
01.2017 - 06.2017
- Displayed enthusiasm and knowledge about the restaurant's menu and products
- Developed and maintained positive working relationships with others to reach business goals
- Provided friendly and attentive service
- Trained staff on proper use of equipment, food handling, and portion sizing
- Spoke with patrons to ensure satisfaction with food and service
- Assisted with driving food costs down by 33% by effectively improving inventory procedures and reducing spoilage levels
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
- Supervised kitchen staff of 15 people and ensured proper event set-up, food preparation, kitchen clean-up and proper shut down
Coordinator/Supervisor
Paragon Entertainment Holdings
Newport News, VA
03.2016 - 06.2017
- Regular and consistent attendance
- Check in Inventory, Monitor waste and spoilage, complete nightly inventory audits and assist with placing the concession orders using a par sheet
- Knowledge of all projection software in building and maintenance needed on all projection equipment
- Excellent customer service skills and ensuring guest satisfaction
- The training, developing and supervising of non-management employees and assist with training of coordinators
- Monitoring safety and reporting accidents and hazards as well as enforcing food handling safety.
- Following all cash handling procedures, including refunds and accepting coupons
- Directly supervise an unspecified number of employees and evaluate randomly
- Carry out supervisory responsibilities in accordance with Paragon's policies and applicable laws to support the executive team
- Assist with reaching company goals in concession,goals with payroll, and waste.
Education
Associate of Arts - Business Administration
Saint Leo University
Newport News VA12.2019
High School Diploma -
Warwick High School
Newport News, VA06.2017
Skills
- Building operations
- Business development
- Customer service-focused
- Staff management
- Operations management
- Sales growth
Certification
- ServSafe Food Manager Certification
- ServSafe Instructor & Proctor Certifcation
Timeline
Senior Assistant Manager
Cinemark Holdings Inc
01.2019 - 03.2020
Assistant Department Manager
Floor and Decor Outlets of America Inc.
08.2018 - 10.2018
Assistant Manager
Cinemark Holdings Inc
06.2017 - 12.2018
Coordinator/Supervisor
MyPi Custom Pizza*Craft Beer
01.2017 - 06.2017
Coordinator/Supervisor
Paragon Entertainment Holdings
03.2016 - 06.2017
Associate of Arts - Business Administration
Saint Leo University
High School Diploma -
Warwick High School
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