Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trevor Ward

Hurricane,WV

Summary

Skilled Keyholder proficient in processing payments, resolving customer service issues and smoothly opening and closing stores. Collaborative team player with over 3 years of experience. Market-savvy and performance-driven with motivational leadership style focused on maximizing team contributions and performance.

Overview

3
3
years of professional experience

Work History

Keyholder

Dollar General
06.2021 - Current
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Streamlined store operations by assisting with inventory management, merchandising, and restocking.
  • Strengthened team morale by fostering a positive work environment and offering constructive feedback.
  • Assisted with staff training initiatives, ensuring new hires were well-equipped for success in their roles.
  • Managed cash register operations accurately, balancing daily transactions and making bank deposits as needed.
  • Collaborated with store management to develop strategies for improving overall store performance.
  • Facilitated clear communication between staff members, fostering collaboration, and teamwork within the store environment.
  • Resolved customer issues professionally while maintaining composure under high-pressure situations.
  • Completed store opening and closing procedures.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Trained and mentored new employees.
  • Opened inventory boxes and restocked shelves.
  • Managed customer needs and delegated tasks to employees for optimal coverage.

Sales Support Associate

Bath & Body Works
10.2020 - 12.2021
  • Optimized inventory management, monitoring stock levels, and coordinating product replenishment as needed.
  • Assisted customers with sales needs such as inventory and shipping questions.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Education

High School Diploma -

Winfield High School, WV, US
Winfield, WV
05.2018

Skills

  • Stock Management
  • Quality Control
  • Team Player
  • Expectation Setting
  • Time Management
  • Computer Literate
  • Good Communication Skills
  • Task Delegation
  • Conflict Resolution
  • Decision Making
  • Adaptability
  • Customer Service

Timeline

Keyholder

Dollar General
06.2021 - Current

Sales Support Associate

Bath & Body Works
10.2020 - 12.2021

High School Diploma -

Winfield High School, WV, US

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Trevor Ward