Trevor Webb
Account Manager
Layton,UT
Summary
Experienced Dedicated Freight Broker and Account Manager specializing in High Risk freight. Skilled in meticulous scheduling, adept at adapting routes to accommodate changing conditions, and closely monitoring market changes. Demonstrated expertise in contract development and effective account management.
Overview
16
16
years of professional experience
7
7
years of post-secondary education
Work History
Freight Broker/Account Manager
England Logistics
07.2024 - Current
- Enhanced customer retention rates by providing exceptional service and addressed concerns proactively.
- Maximized profitability by effectively balancing cargo capacity utilization among various modes of transport, such as Full truckload, and intermodal options.
- Negotiated competitive rates with over 100 carriers weekly, resulting in cost savings for customers.
- Provided ongoing training and support to team members, elevating overall level of expertise within England Logistics.
- Streamlined operations for improved delivery times through effective communication with carriers and clients.
IT Technician
Western Governors University
Salt Lake City, UT
09.2020 - 06.2024
- Responded to support requests from hundreds of end users weekly, and patiently walked individuals through basic troubleshooting tasks.
- Analyzed system and network issues to identify troubleshooting methods needed for quick remediation.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and monitors.
- Performed maintenance tasks on PCs, networks and mobile devices.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Monitored systems in operation and input commands to troubleshoot areas.
- Answered and triaged requests for assistance in order to provide top-notch support. Assisted hundreds of clients weekly.
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Supported training operations for new hires and got them up to speed on best business practices.
Business Development Manager
Gradient/Marketstar
08.2019 - 07.2020
- Made outbound calls to prospective business clients in multiple industries ranging from regional banks to school districts with the purpose of educating and leading them to a demonstration of Gradient's cybersecurity software platform.
- Implemented marketing strategies for stand-alone, fully integrated cybersecurity solutions to meet demands of banking, schools, and government industries.
- Completed and submitted monthly and yearly reports to support executive decision making.
Inside Sales Representative
Slingshot, Orem
05.2018 - 08.2019
- Managed multiple pest control companies' specific sales processes to ensure maximum customer retention and maintain good relationships with these companies.
Insurance Agent
Clearlink Insurance
10.2016 - 05.2018
- Property and Casualty, Provided Non-Standard clients an opportunity to obtain affordable insurance.
- Fulfilled Quality Assurance and Accuracy requirements for every policy written.
- Sold 15 policies on average per week.
Level 2 software technician
Carbonite Evault
06.2016 - 09.2016
- Troubleshooted complex technical issues regarding backup software designed for disaster recovery situations.
- Handled both inbound and outbound call queues that require critical attention.
Combat Engineer
United States Army Reserve
Ogden, Utah
08.2008 - 08.2016
- Corporal in the US Army, and specialize in explosives and detecting Improvised Explosive Devices.
- Prepared teams for combat operations by bringing in and effectively training top talent.
Implementation and Training Technician
eFileCabinet
06.2015 - 06.2016
- Implemented new customers and familiarized them into the new software.
- Spent quality time making sure the new customer has had a positive experience through their first involvement with eFileCabinet.
Education
High School Diploma -
Clearfield High School
Clearfield, UT 09.2004 - 05.2008
Bachelor of Science -
Western Governors University
Salt Lake City, UT 09.2021 - Current
References
Matt Virgin - Previous Manager at Vivint
801-608-9556
Nathan Clark - Business Development Manager
650-533-2880
Timeline
Freight Broker/Account Manager
England Logistics
07.2024 - Current
Bachelor of Science -
Western Governors University
09.2021 - Current
IT Technician
Western Governors University
09.2020 - 06.2024
Business Development Manager
Gradient/Marketstar
08.2019 - 07.2020
Inside Sales Representative
Slingshot, Orem
05.2018 - 08.2019
Insurance Agent
Clearlink Insurance
10.2016 - 05.2018
Level 2 software technician
Carbonite Evault
06.2016 - 09.2016
Implementation and Training Technician
eFileCabinet
06.2015 - 06.2016
Combat Engineer
United States Army Reserve
08.2008 - 08.2016
High School Diploma -
Clearfield High School
09.2004 - 05.2008
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