Trevor Williams
Skilled Driver
Henderson,NV
Summary
Proven track record of enhancing customer satisfaction and loyalty, evidenced by a 40% increase in repeat bookings at Uber/Lyft Black. Expert in route planning and fuel efficiency, saving significant costs monthly. Demonstrates exceptional communication and customer service skills, fostering trust and safety in every interaction.
High-performing Rideshare Driver bringing excellent safety record and high customer ratings to rideshare contracting opportunities. Committed to treating all customers with respect and works to foster positive interactions to build brand. Known for dedication to excellence.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Rideshare Driver
Uber/Lyft Black
05.2022 - 08.2024
- Maintained a stellar 4.9-star rating on the Uber platform, indicative of superior customer service and professional conduct in over 3,000 completed trips.
- Boosted personal repeat bookings by 40% by consistently providing exceptional convenience, courtesy, and efficiency.
- Implemented a strategic driving route reducing fuel consumption, saving $300 monthly.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
- Built rapport with passengers through engaging conversations, fostering a sense of trust and reliability in service delivery.
Rideshare Driver
Uber/Lyft
11.2020 - 05.2022
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
Landscape Foreman
Orchidscapes
06.2017 - 11.2020
- Installed and maintained landscapes at homes, offices, and parks.
- Operated landscaping equipment with focus on safety and machine longevity.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Increased efficiency by maintaining a clean and organized work environment both on job sites and at the company yard.
- Performed planting, watering, mulching, and edging of lawns.
- Provided expert lawn care, mulching, aerating and trimming around walks, walls, and flower beds.
- Operated skid steers, wheel loaders, forklifts, and yard goats.
- Streamlined project timelines by effectively managing crew members, delegating tasks, and coordinating resources.
- Developed lasting customer relationships and grew network over time.
- Answered questions and addressed customer concerns according to rigorous timetables, supporting diverse lawn health and landscape development requests.
- Enhanced overall project performance with strong attention to detail, resulting in fewer errors and rework during installation and maintenance tasks.
- Maximized staff productivity through expert scheduling of daily tasks based on priorities and crew capabilities.
- Collaborated with designers to create visually appealing landscapes while adhering to client specifications and budget constraints.
- Assisted in recruitment efforts to attract skilled workers who aligned with the company''s values and goals for providing exceptional landscaping services.
- Assisted with weekly project planning and crew scheduling.
Education
Some College (No Degree) - Sociology
Walsh University
Canton, OH 09.2013 - 05.2017
Skills
- Schedule Management
- Excellent navigation
- Patience and understanding
- Customer Service
- Punctuality
- Local knowledge
- Customer Engagement
- Cleanliness
- Safe Driving
- Route Planning
- Defensive Driving
- Fuel Efficiency
- Effective communication skills
Timeline
Rideshare Driver
Uber/Lyft Black
05.2022 - 08.2024
Rideshare Driver
Uber/Lyft
11.2020 - 05.2022
Landscape Foreman
Orchidscapes
06.2017 - 11.2020
Some College (No Degree) - Sociology
Walsh University
09.2013 - 05.2017
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