Summary
Overview
Work History
Education
Skills
Timeline
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Trevor Williams

Oklahoma City,OK

Summary

Dynamic Member Experience Specialist with a proven track record at Vasa Fitness, excelling in customer service and complaint handling. Enhanced member retention through personalized service and effective communication. Skilled in performance tracking and workflow optimization, consistently driving improvements that elevate the overall member experience.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

6
6
years of professional experience

Work History

Member Experience Specialist

Vasa Fitness
10.2023 - Current
  • Coordinated closely with marketing to ensure membership materials were engaging, informative, and effectively conveyed the value of joining the gym.
  • Enhanced member experience by implementing personalized service and adhering individual needs.
  • Identified trends in member feedback, enabling targeted improvements to services offered.
  • General Maintenance of facility, Picking up weights, Cleaning machines and bathrooms
  • Boosted membership retention rates through consistently showing high energy greeting and welcoming members as well as resolving concerns in their accounts or in the facility.
  • Always showing compassion and care to every member no matter issue or complexity of the situation.

Member Experience Lead

VASA Fitness
04.2024 - 09.2024
  • Worked flexible hours across night, weekend, and holiday shifts showing up early for each and every shift assigned to me.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions with the team that I built insuring tasks would be complete and facility goals be met.
  • Leading by example throughout the facility with confidence in what I for my employees and members.
  • Demonstrated strong organizational and time management skills while managing multiple projects involving, Counting inventory, ordering products, Scheduling, assigning tasks for the team, organizing meetings with staff and holding people accountable.

Karate Instructor & National Team Coach

Harding Fine Arts Academy
01.2020 - 04.2022
  • Promoted the importance of self-discipline, perseverance, and respect through daily practices and discussions with students.
  • Assisted with sparring and contact exercises to pair students of similar rank, size, and age.
  • Tailored class content based on age groups and skill levels to provide appropriate challenges for each participant.
  • Ensured proper use of equipment during classes, maintaining a safe training environment for all participants.
  • Evaluated student performance to determine promotion in rank.
  • Standard strength and resistance training for students and team members.
  • management over martial arts team and assisted with training needs.
  • Bringing team members to tournaments around the state and country to compete.

Sales Floor Representative

Walmart
03.2021 - 07.2021
  • Maintained a clean and organized sales floor, contributing to an inviting shopping environment for customers.
  • Improved product knowledge by attending training sessions and staying informed about new products and promotions.
  • Provided information to customers on products to improve sales and hit department and store goals.
  • Cross trained into Backrooms, unloading, downstacking, and organizing products on pallets to be brought to sales floor
  • Cross trained into Online Grocery Pick up, involves picking items for orders given a small time frame. Organizing said orders for the customer and brought to their car for pick up
  • General maintenance of the facility

Cashier

Little Caesars Pizza
10.2019 - 12.2019
  • Operated cash register for cash, and credit card transactions.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Stocked, tagged and displayed merchandise as required.
  • Assisting the store with promotional material to boost sales
  • occasionally worked dual roles, dishwashing, pizza making, storage organizing

Education

Harding Fine Arts Academy
Oklahoma City, OK

Skills

  • Exceptional communication
  • Performance tracking
  • Brand representation
  • Customer service
  • Customer support
  • Complaint handling
  • Deescalation Tactics
  • Sales strategy
  • Product Knowledge
  • Workflow optimization
  • Heavy Lifter
  • Service upselling
  • Loves Organization

Timeline

Member Experience Lead

VASA Fitness
04.2024 - 09.2024

Member Experience Specialist

Vasa Fitness
10.2023 - Current

Sales Floor Representative

Walmart
03.2021 - 07.2021

Karate Instructor & National Team Coach

Harding Fine Arts Academy
01.2020 - 04.2022

Cashier

Little Caesars Pizza
10.2019 - 12.2019

Harding Fine Arts Academy

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