Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Trevor Wirkus

Tampa,FL

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Empower Retirement
Tampa, FL
09.2022 - Current
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.

Customer Service Representative

Vericred Solutions LLC.
Castle Rock, CO
02.2021 - 06.2022
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Answered customer questions and addressed concerns resulting in reduction in customer complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Education

Some College (No Degree) - Marketing

Arapahoe Community College
Littleton, CO

Skills

  • Credit card payment processing
  • Report creation
  • Report generation
  • Project management abilities
  • Problem-solving abilities
  • Technologically savvy
  • Customer relations
  • Inbound and Outbound Calling

Accomplishments

  • Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Consistently maintained high customer satisfaction ratings.
  • Database Maintenance - Assisted in the managing of the company database and verified, edited and modified members' information.

Affiliations

  • Member, Small Business Association (2008 - present)

Timeline

Customer Service Representative

Empower Retirement
09.2022 - Current

Customer Service Representative

Vericred Solutions LLC.
02.2021 - 06.2022

Some College (No Degree) - Marketing

Arapahoe Community College

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Trevor Wirkus