TREVOR A. IVY

• Established, developed, and maintained professional relationships with large customers and stakeholders, including manufacturing plants, hospitals, waste management schools, and malls while managing critical facility information for commercial and industrial accounts
• Managed over 100 accounts 24x7/365
• Maintained and cultivated internal (operations, reliability, billing, customer care, new business) and external relationships for development of business plans to meet customer needs regarding service delivery, billing, and credit issues
• Maintained documentation within internal working groups (project management, billing, new business, operations)
• Coordinated and managed projects between customer and ComEd such as outages, maintenance, program implementation
• Served as liaison to increase client satisfaction by communicating the benefits of company-sponsored legislative bills (FEJA/EIMA/Clean Energy Bill) to customers and local officials
• New Hire Peer Mentor/Coach- Created onboarding plan for new employees, and formed cross-departmental introductions plans for new hires to learn job responsibilities. Taught documentation and customer engagement practices. Managed new hire training to quickly start customer engagement.
• Collaborated with other departments to address customer needs and service requests.
• Analyzed accounts for delinquencies and other ongoing issues.
• Contacted customers to assess satisfaction and current needs.
• Achieved revenue targets by developing targeted account strategies.
• Kept detailed records of daily activities through an online customer database.
• Performed effectively in a self-directed work environment, managing day-to-day operations and decisions.
• Supported customer satisfaction through regular follow-up and communication.

● Beneficial Electrification Webinar Team- created content around ComEd's commitment to renewable energy and electric vehicles for commercial and industrial customers with vehicle fleets. Created a partnership with Communications to set up a webinar playbook and distribution optimization. Managed customer registration (metrics) and account manager outreach.

• Managed over 70 accounts 24x7/365
• Maintained documentation within internal working groups (project management, billing, new business, operations)
• Analyzed accounts for delinquencies and other ongoing issues.
• Coordinated and managed projects between customer and ComEd such as outages, maintenance, program implementation
• Served as liaison to increase client satisfaction by communicating the benefits of company-sponsored legislative bills (FEJA/EIMA/Clean Energy Bill) to customers and local officials

• Created presentation for external/internal ComEd/Exelon Career Day booth
• Created activities to engage local students and explain the responsibilities of Large Customer Services account managers and the leadership structure of Governmental Affairs
• LCS Onboarding Team-Evaluated previous onboarding process and created a new hire development plan and onboarding process to effectively provide sufficient resources and support to recently hired colleagues
• Created job aides to assist new account managers in software (CIMS, IAvenue, NCET) learning
• Beneficial Electrification Webinar Team- created content around ComEd commitment to renewable energy and electric vehicles for commercial and industrial customers with fleet
• Created a partnership with Communications to set up a webinar playbook and distribution optimization
• Managed customer registration (metrics) and account manager outreach
• New Hire Peer Mentor/Coach- Created onboarding plan for new employees, formed cross-departmental introductions plans for new hires to learn job responsibilities
• Taught documentation and customer engagement practices.

• Drafted statements for Congressman Davis on national issues, such as term limits and educational funding
• Created and published advertisements for job and health fairs sponsored by Congressman Davis held in Chicago and Washington D.C
• Attended daily briefings concerning issues on healthcare, education, and minority legal proceedings, summarizing content and serving as liaison to present information to colleagues
• Successfully created and presented mock bill against the private prison system for a mock house session

• Provided human resources consultation on key projects for the U.S Personal and Commercial Banking group
• Independently managed core tasks to lead project objectives such as analytics for HR dashboards, succession planning and workforce planning
• Managed general HR inquiries, including compilation of issue resolution log sheet for myHR system upgrade

• Managed abstracting of depositions and ensured timeliness and accuracy to file court documents
• Periodically updated and maintained client information for firm partners
• Personal assistant to managing partner James D Montgomery and partner Michelle Montgomery Esq.
• Managed case filing and court scheduling for partners