Trevor McDonald
Rochester,MN
Summary
Versatile Administrative professional with 6+ years of experience, well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in process and workflow improvement looking to expand professional capabilities.
Overview
8
8
years of professional experience
Work History
Medical Administrative Assistant Supervisor
Department of Endocrinology, Mayo Clinic
2021.11 - Current
- Championed change management efforts, driving organizational buy-in for newly implemented processes and systems.
- Developed performance metrics that accurately reflected desired outcomes of process improvement initiatives, enabling ongoing monitoring and adjustments as needed.
- Streamlined workflows for increased productivity through thorough analysis and optimization of existing processes.
- Spearheaded efforts to create standardized work instructions, reducing errors and increasing consistency across similar tasks throughout the organization.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Organized paperwork such as charts and reports for office and patient needs.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
Medical Administrative Assistant
Department of Endocrinology, Mayo Clinic
2021.02 - 2021.11
- Facilitated optimal optical care by anticipating patient needs and requests of the health care team and serving as a direct contact and resource to the patient
- Partner with practice managers to devise and monitor metrics and related tools to evaluate and improve health delivery systems
- Created and maintained confidential patient files, implemented electronic health record updates, managed provider scheduling and worked to improve office processes
- Assisted in ordering supplies, taking inventory, and stocking needed department materials.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
Optical Assistant, Lab Manager
LensCrafters
2016.06 - 2021.02
- Facilitated optimal optical care by exploring past histories, systemic illnesses and current medications with patients
- Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses
- Performed diagnostic evaluations, measured and documented vision, tested eye function and prepared examination rooms
- Leveraged strong interpersonal, communication and collaboration skills to relate successfully to diverse individuals, including patients and staff, on a daily basis
- Coordinated office bookkeeping, reporting and communication with customers and vendors and maintained office equipment
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Implemented preventive maintenance programs for critical equipment, extending service life while reducing downtime due to repairs or malfunctions.
- Ensured high levels of customer satisfaction by addressing concerns promptly, maintaining open communication channels with clients throughout project lifecycles.
- Streamlined the order fulfillment process, leading to faster turnaround times for customers.
Education
Some College- Associate of Arts -
Rochester Community And Technical College
Rochester, MNSome College (No Degree) -
St Cloud State University
01.2015
High School Diploma -
North Branch Area High School
North Branch, MN06.2013
Skills
- Health Promotion
- Operational Excellence
- Workflow Optimization
- Excellent customer service
- Coaching and Mentoring
- Performance Improvement
- Performance monitoring
- Team Leadership
Timeline
Medical Administrative Assistant Supervisor
Department of Endocrinology, Mayo Clinic
2021.11 - Current
Medical Administrative Assistant
Department of Endocrinology, Mayo Clinic
2021.02 - 2021.11
Optical Assistant, Lab Manager
LensCrafters
2016.06 - 2021.02
Some College- Associate of Arts -
Rochester Community And Technical College
Some College (No Degree) -
St Cloud State University
High School Diploma -
North Branch Area High School
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