Trevor Steed Scott
Cypress,TX
Summary
Exceptional team leader and analytical problem-solver with a talent for building and motivating teams. Strong customer relations aptitude and relationship-building skills excel in fostering positive connections. Proficient in independent decision-making and sound judgment, consistently contributing to company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement, boost performance, drive customer base growth, and increase profits.
Overview
31
31
years of professional experience
Work History
Service Advisor/Supervisor
Bobcat Of Houston
06.2014 - Current
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Met or exceeded monthly budget goals that has increased our profits each year during my tenure.
Customer Service Advisor
Cummins Southern Plains
03.2008 - 06.2014
- Responded to customer needs through competent customer service and prompt problem-solving.
- Contributed to team meetings with valuable input, fostering a collaborative work environment.
- Provided exceptional support during peak periods or staff shortages, maintaining high levels of productivity.
- Boosted sales revenue with upselling techniques and comprehensive product knowledge.
- Participated in cross-functional projects aimed at improving overall company performance and customer experience.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Increased efficiency and team productivity by promoting operational best practices.
- Cross-trained and provided backup support for organizational leadership.
Warehouse Worker
Ford Motors
02.1994 - 01.2008
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Improved record-keeping accuracy, diligently updating warehouse management system with transaction details.
- Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.
- Ensured compliance with health and safety regulations, conducting regular training sessions for new and existing staff.
- Verified documentation and condition of freight to assure quality standards were achieved.
Education
Cummins Virtual College - Customer Service
Cummins Virtual College
Houston, TX12.2008
Associate Of Arts And Sciences - Office Systems Technology
County College of Morris
Morristown, NJ05.1996
Skills
- Service coordination
- Customer relationship management
- Billing accuracy
- Warranty processing
- Customer service
- Multitasking and organization
- Strong work ethic
- Service estimates
- Customer relations
- Administrative and office support
- Listening skills
- Excellent communication
Computer Technology
- Attended yearly seminars on various updated computer software packages and safety within the company
- Helped develop relational database to track customer feedback
- Produced various reports and correspondence using word processing software
- Learned company’s personal software at a rapid level
Equipment Used
- Crown, Yale and Raymond Forklifts
- HP, Dell, Apple, Microsoft
- RFT machines for stock keeping and inventory control
- Fax, copiers, scanners, printer
- Tractor, RV, Big Crane, Bobcat, and Metro Buses.
Administration
- Tracked purchasing for software/parts orders and produced monthly reports
- Monitored Human Resources files, ensuring that each was complete while protecting employee confidentiality
- Maintained inventory database while creating and filing reports
Additional Information
Co owner of successful Photobooth and Party Rental company. https://www.goodinphotos.com/
Timeline
Service Advisor/Supervisor
Bobcat Of Houston
06.2014 - Current
Customer Service Advisor
Cummins Southern Plains
03.2008 - 06.2014
Warehouse Worker
Ford Motors
02.1994 - 01.2008
Cummins Virtual College - Customer Service
Cummins Virtual College
Associate Of Arts And Sciences - Office Systems Technology
County College of Morris
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