Microsoft Office Suite
Trevvaughn Brown
Hotel Front Desk Management
Georgia,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Front Desk Associate Medical Scheduler
New York Health And Hospitals
New York, NY
04.2021 - 01.2022
- Epic and Insurance verification.
- Checked patient insurance, demographic and health history to keep information current.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details
Office Administration Assistant
Francis Complete Care
Bronx, New York
11.2019 - 03.2020
- Completed clerical tasks such as filing, copying and distributing mail.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Oversaw automated tracking and documentation of data, client correspondence and office operations.
Hotel Front Desk Assistant Manager
Grand Bahia Principe Hotel
St. Ann , Jamaica
01.2014 - 12.2017
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Responded to customer service inquiries, both in-person and by telephone.
Front Desk Supervisor
Ritz-Carlton, Montego Bay
Montego Bay , Jamaica
01.2006 - 12.2009
- Managed registration process of all guests in and out of hotel.
- Assisted guests in registration and directed to various areas of hotels.
- Administered all bookings and reservations made by guests.
- Coordinated with housekeeping team and ensured clean room for guests.
- Monitored all phone calls and answered inquiries such as availability and promotions.
Education
No Degree - Covid 19 Swabbing
Bio Reference Lab
New Jersey Bachelor of Science - Operations Management
University of Phoenix
Tempe, AZ05.2019
Skills
- Brand Management
- Epic
- EMR
- Strategic planning and analysis
- Reservations management
- Data Management
- Organization and Time Management
- Creative problem solving
- CRM
- Training development aptitude
- Sales expertise
- Training and Development
- Staff Management
- Training and mentoring
Timeline
Front Desk Associate Medical Scheduler
New York Health And Hospitals
04.2021 - 01.2022
Office Administration Assistant
Francis Complete Care
11.2019 - 03.2020
Hotel Front Desk Assistant Manager
Grand Bahia Principe Hotel
01.2014 - 12.2017
Front Desk Supervisor
Ritz-Carlton, Montego Bay
01.2006 - 12.2009
No Degree - Covid 19 Swabbing
Bio Reference Lab
Bachelor of Science - Operations Management
University of Phoenix
Software
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