Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trey Brown

Lehigh Acres,FL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker. Ready to help team achieve company goals.

Overview

6
6
years of professional experience

Work History

Gutter Technician

Advanced Seamless Gutters
01.2023 - 03.2024
  • Ensure top-notch housekeeping on job site and company truck, as well as keeping accurate tool inventory.
  • Erected scaffolding and ladders to reach gutter heights.
  • Increased team productivity by effectively managing work schedules, prioritizing tasks, and having adequate staffing levels for each project.
  • Minimized callbacks on completed jobs through intense attention to detail in both installation and repair work.
  • Improved gutter system efficiency by conducting detailed inspections and identifying areas for repair or replacement.
  • Enhanced customer satisfaction by providing timely and accurate estimates for gutter repairs and installations.
  • Maintained safety standards during all projects by adhering to OSHA guidelines and industry best practices.
  • Contributed to a positive company image through exceptional customer service skills and consistent professionalism during all interactions with clients.
  • Followed instructions from supervisor regarding daily job tasks and duties.
  • Adhered to strict regulations as well as detailed instructions, guidelines and specifications.
  • Facilitated smooth communication between team members and clients by serving as the primary point of contact for project updates, concerns, and questions throughout the process.

Product Expert/Sales Associate

King Of Vape
09.2022 - 01.2023
  • Enhanced customer experience by listening to their needs and finding the best product to suit them
  • Boosted sales growth by proactively identifying opportunities for upselling.
  • Developed comprehensive training materials, enabling team members to better understand products and improve their skills.
  • Conducted thorough market research to identify emerging trends and technologies, ensuring that products remained competitive in the industry.
  • Educated customers on the different products, what they'll need, and how to use glass/devices
  • Established strong relationships with clients, providing prompt support and guidance on any product-related concerns.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Created inviting environment for customers by maintaining store organization and cleanliness.


HVAC Installer

Florida Heat & Air
07.2021 - 11.2022
  • Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
  • Kept a clean, organized workspace during installations and repairs,showing respect for clients' property and minimizing disturbances.
  • Located and marked pipe positions, hole passages and duct connections in walls and floors.
  • Maximized client comfort levels by appropriately sizing and installing heating, ventilation, and air conditioning systems based on specific needs.
  • Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits.
  • Improved HVAC system productivity by facilitating detailed inspections and identifying areas requiring maintenance or repair.
  • Assisted customers in understanding complex technical information about their HVAC systems by explaining concepts in ways that the individual is able to grasp.
  • Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
  • Worked overtime, holidays and weekends to comply with company needs.
  • Installed supporting components such as fuel lines and wiring to complete systems.
  • Repaired, replaced and serviced both residential and commercial HVAC equipment, components, and wiring.
  • Enhanced overall team productivity through effective communication and collaboration during installations and repairs.
  • Provided outstanding customer service throughout the entire project lifecycle, from initial consultation to final walkthroughs after completion of installations.
  • Installed new air conditioning, heating and refrigeration systems according to manufacturer's specifications and local codes.
  • Used technical skills, tools, and techniques like soldering to repair parts.

Lead Delivery Driver

LGO Logistics
01.2021 - 06.2021
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps, ensuring no damage occurred to the item.
  • Maintained upbeat, positive attitude in a busy, stressful environment.
  • Expedited deliveries to meet customer deadlines and requirements to ensure satisfaction.
  • Assured the safety of all goods transported by securing loads properly and following the best practices for packing and loading fragile goods.
  • Kept accurate records of deliveries, including invoices, delivery confirmations, and any other documentations to verify accurate tracking and billing processes.
  • Supported warehouse operations when needed, displaying well-rounded knowledge of positions within the company.
  • Increased productivity through enabling more deliveries per shift by planning and following the most efficient paths.
  • Supported positive customer experience by resolving delivery any issues promptly and proficiently.
  • Reduced delivery times by implementing route planning multiple times, every shift.
  • Gained customers trust in the company by providing courteous yet professional service during deliveries.
  • Promote a smooth delivery process, ensuring all packages were securely, neatly, and safely organized within vehicle.
  • Worked with road knowledge, GPS, and even paper maps to navigate planned route and make live adjustments, for most efficient and quickest deliveries.
  • Drove truck in urban and rural areas as well as many severe weather conditions.
  • Kept detailed records of deliveries and money received from customers.
  • Operated trucks to deliver items as far as 105 miles from home location.
  • Maintained clean and safe vehicle, contributing to positive image of company.

Lead Driver/Mover

All My Sons Moving & Storage of Fort Myers
04.2018 - 12.2020
  • Mentoring junior drivers, sharing best practices for maintaining safety standards and improving overall performance on the job.
  • Provided occasional training to new employees, highlighting the company standards and best practices for efficient operations.
  • Managed complex challenges in high-pressure situations while maintaining professionalism under tight deadlines.
  • Maintained a clean driving record, following all safety regulations and company policies.
  • Loaded and secured items in truck to prevent damage to items during delivery.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Minimize potential damage to items by using appropriate packing materials and techniques for fragile or valuable items.
  • Maintained smooth communication to clients and the moving team, addressing any questions or concerns quickly.
  • Assisted clients with furniture disassembly and reassembly, ensuring proper setup at the new location.
  • Increased repeat business by providing excellent service, friendly conversations and creating relationships with clients during moves.
  • Disassembled and reconstructed furniture by removing headboards from bed frames, and unscrewing mirrors from dressers.
  • Arranged items at destination according to customer requests and instructions.
  • Followed verbal and written instructions to properly move items to destination.
  • Maintained a clean and organized truck, allowing easier and more timely loading and unloading.

Education

High School Diploma -

East Lee County High School
Lehigh Acres, FL
05.2015

Skills

Product Knowledge

Product Demo Preparation

Verifying ID's

Validating paper bills

Problem-Solving

Customer Service

Money Handling

Reliability

Active Listening

Effective Communication

Relationship Building

Issue Resolution

Timeline

Gutter Technician

Advanced Seamless Gutters
01.2023 - 03.2024

Product Expert/Sales Associate

King Of Vape
09.2022 - 01.2023

HVAC Installer

Florida Heat & Air
07.2021 - 11.2022

Lead Delivery Driver

LGO Logistics
01.2021 - 06.2021

Lead Driver/Mover

All My Sons Moving & Storage of Fort Myers
04.2018 - 12.2020

High School Diploma -

East Lee County High School

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Trey Brown