Trey Castillo
Minneapolis,MN
Summary
Resourceful professional in management operations with a proven track record of high productivity and efficient task completion. Specialized in strategic planning, team leadership, and operational improvement. Exceptional communication, problem-solving, and adaptability skills ensure seamless execution of business strategies and enhanced team performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Training General Manager
Red Savoy Pizza
Edina , USA
10.2023 - Current
- Facilitated collective training for newly hired staff, developing team members of all competency levels.
- Produced customized development documents for various employee tiers based on site needs
- Provided guidance for resolving various operational challenges
- Instructed new managers and owners on daily operational procedures
- Mentored over 20 team leaders and business proprietors
General Manager
Red Savoy Pizza
Edina , USA
11.2022 - 10.2023
- Directed daily business operations for the top-performing store in Edina.
- Oversaw budget implementations, contract negotiations, and employee hiring
- Managed budgets, monitored P&L, and met margin targets consistently
- Facilitated roll-out of innovative P.O.S. system alongside corporate team
- Formulated and executed onboarding curriculums via Opus to streamline Red Savoy's employee education
Assistant General Manager
Red Savoy
Edina , USA
09.2021 - 11.2022
- Established comprehensive logs for regular food preparations to ensure optimal quality
- Managed conflict resolution for customers and staff on shifts
- Reconcile cash drawers and ensure accurate counts
- Trained new staff on food preparation, customer service, sanitation, and safety procedures
- Assigned daily tasks to staff to enhance efficiency
- Maintained efficient control over operational costs for increased profitability
- Executed duties assigned by upper management to maintain operational efficiency
Banquet Server/Bartender
Arrowwood Lodge
Baxter , USA
12.2016 - 08.2022
- Proactively attend to guests' service requirements
- Arranged venues for meetings, weddings, and social functions as per guests' requirements.
- Comply with federal, state, local, and company regulations when serving alcohol
- Processed transactions with efficiency and accuracy
Front Desk Clerk/Night Auditor
Comfort Suites Rapid River Lodge
Baxter , USA
08.2020 - 08.2021
- Handled all guest interactions from initial greeting to departure
- Ensured optimal travel experiences for guests
- Manage daily accounting for multiple departments
- Coordinated tasks with various departments
Aquatic Supervisor
Comfort Suites Rapid River Lodge
Baxter , USA
11.2015 - 07.2019
- Oversaw daily activities of 50-250 swimmers, ensuring safety compliance
- Maintained safe chemical levels by testing water multiple times within each shift
- Participated in staff selection and training to equip lifeguards with necessary skills
- Resolved guest complaints ensuring a pleasant experience
Education
UMN Twin Cities
12.2021
High School Diploma -
Brainerd Senior High School
Brainerd, MN05.2018
Skills
- Time management
- Customer service
- Instructing and Training
- Microsoft Office
- Budgeting
- Customer Order Management
- Account Management
- Project Management
- Process Optimization
- Sales monitoring
- Data Entry
- Product Knowledge
Certification
Food Protection Manager, 10/01/23, 10/01/28
Personal Information
Work Permit: Authorized to work in the US for any employer
Additionalinformation - Collegeexperience
UMN Twin Cities 2019-2021
Accomplishments
- Top Red Savoy Pizza in gross sales two years in a row
Timeline
Training General Manager
Red Savoy Pizza
10.2023 - Current
General Manager
Red Savoy Pizza
11.2022 - 10.2023
Assistant General Manager
Red Savoy
09.2021 - 11.2022
Front Desk Clerk/Night Auditor
Comfort Suites Rapid River Lodge
08.2020 - 08.2021
Banquet Server/Bartender
Arrowwood Lodge
12.2016 - 08.2022
Aquatic Supervisor
Comfort Suites Rapid River Lodge
11.2015 - 07.2019
Food Protection Manager, 10/01/23, 10/01/28
UMN Twin Cities
High School Diploma -
Brainerd Senior High School
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