Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Trey Charlie

Acoma Pueblo,NM

Summary

Effectively manage personnel and business operations to handle demanding Food & Beverage needs while maximizing customer service standards. Trained in organizing inventory, scheduling staff according to business needs, and optimizing customer relations. Diplomatic in addressing customer concerns and resolving issues.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Bartender

Topgolf
Albuquerque , NM
09.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Mixed unique and interesting cocktails for customers, including bar specials.

Beverage Manager

Acoma Business Enterprises
Acoma , NM
06.2023 - 08.2024
  • Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
  • Managed bar and wait staff and directed hiring program.
  • Purchased beverage stock and handled all inventory needs.
  • Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
  • Selected wine, beer and alcohol products based on customer feedback and local product availability.
  • Resolved customer complaints involving food or beverage quality and service.

Dual Rate Bartender

Acoma Business Enterprises
12.2022 - 06.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Host/Cashier

Acoma Business Enterprises
01.2021 - 08.2021
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Food & Beverage Supervisor

Acoma Business Enterprises
08.2021 - 06.2023
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

Server

Acoma Business Enterprises
08.2019 - 11.2020
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.

Busser

Renon Corporated
03.2015 - 08.2019
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.

Education

Grants High School
Grants, NM
05.2018

Skills

  • Supply Ordering
  • Sanitization protocols
  • Customer service experience
  • Operations Oversight
  • Customer Complaint Resolution
  • Customer service background
  • Inventory Management

Certification

- Serv Safe Certified

- NM State Alcohol Permit

Timeline

Bartender

Topgolf
09.2024 - Current

Beverage Manager

Acoma Business Enterprises
06.2023 - 08.2024

Dual Rate Bartender

Acoma Business Enterprises
12.2022 - 06.2023

Food & Beverage Supervisor

Acoma Business Enterprises
08.2021 - 06.2023

Host/Cashier

Acoma Business Enterprises
01.2021 - 08.2021

Server

Acoma Business Enterprises
08.2019 - 11.2020

Busser

Renon Corporated
03.2015 - 08.2019

Grants High School

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Trey Charlie