Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

TREY CHENYWORTH

WOODVILLE,TX

Summary

Accomplished professional with a proven track record at Texas Department of Criminal Justice, adept in crisis management and situational awareness. Excelled in roles requiring excellent communication and multitasking abilities, significantly enhancing facility safety and operational efficiency. Skilled in NCIC Database and employee supervision, demonstrating a strong ability to lead under pressure. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Dedicated 911 Dispatcher offering 5 years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Certified TCOLE dispatcher offers demonstrated communication and multitasking abilities. Knowledgeable about documentation and dispatching systems. Works great under pressure and remains calm during emergencies.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Emergency Dispatcher

Hardin County Sheriffs Office
11.2021 - Current
  • Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
  • Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
  • Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
  • Improved response times by efficiently prioritizing emergency calls and dispatching appropriate resources.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Read system maps and caller information, and documented details in system.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.

911 Emergency Dispatcher

Tyler County Sheriff's Office
04.2019 - 05.2021
  • Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
  • Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
  • Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
  • Improved response times by efficiently prioritizing emergency calls and dispatching appropriate resources.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Read system maps and caller information, and documented details in system.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Monitored Police and Fire radios to provide assistance to responding personnel.

Correctional Lieutenant

Texas Department Of Criminal Justice
10.2014 - 03.2019
  • Reviewed incident reports submitted by subordinates for accuracy before forwarding them up the chain of command for further action if needed.
  • Served as a role model for subordinate staff by consistently demonstrating professionalism, integrity, and commitment to maintaining a safe and secure environment within the correctional facility.
  • Utilized strong conflict resolution skills to defuse tense situations among inmates or staff members, maintaining order within the facility.
  • Coordinated emergency response efforts during critical incidents, ensuring effective communication among team members and adherence to protocol.
  • Managed daily operations within assigned unit, ensuring adequate staffing levels were maintained and resources were allocated effectively.
  • Evaluated staff performance regularly through observation and feedback sessions to support their professional development and maintain high levels of competence within the team.
  • Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
  • Handled inmate counts and searches for missing inmates.
  • Completed daily work report sheets and delegated tasks to employees.
  • Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.

Correctional Sergeant

Texas Department Of Criminal Justice
08.2010 - 10.2014
  • Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.
  • Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
  • Enhanced facility safety by conducting regular security checks and monitoring inmate activities.
  • Supervised 60 employees and performance of tasks and managed 2150 offenders.

Education

High School Diploma -

Brookeland High School
Brookeland, TX
05.2003

Skills

  • Customer Service
  • Situational Awareness
  • NCIC Database
  • Employee Supervision
  • Information documentation
  • Information Gathering
  • Active Listening
  • Computer Skills
  • Works Well Under Pressure
  • Crisis Management
  • Excellent Communication
  • Multitasking Abilities

Certification

  • Licensed TCOLE dispatcher - 5 years

Timeline

Emergency Dispatcher

Hardin County Sheriffs Office
11.2021 - Current

911 Emergency Dispatcher

Tyler County Sheriff's Office
04.2019 - 05.2021

Correctional Lieutenant

Texas Department Of Criminal Justice
10.2014 - 03.2019

Correctional Sergeant

Texas Department Of Criminal Justice
08.2010 - 10.2014

High School Diploma -

Brookeland High School

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