Mahaley Metcalf
Sevierville,TN
Summary
Experienced with customer service and problem-solving in fast-paced environment. Utilizes effective communication and active listening to address customer concerns promptly.
Overview
3
3
years of professional experience
Work History
Lifeguard
Dollywood's Splash Country
05.2024 - Current
- Implemented pool safety protocols, significantly improving overall guest safety.
- Engaged with guests to provide assistance and resolve inquiries promptly.
- Maintained cleanliness of poolside areas, contributing to a positive guest experience.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Photographer
Dollywood's Splash Country
05.2023 - 05.2024
- Provided exceptional customer service by assisting guests in selecting photo packages and options.
- Maintained and operated camera equipment, ensuring readiness for various shooting conditions.
- Delivered high-quality images.
- Took photos from different angles and perspectives to capture perfect images.
Education
Bachelor of Science - Rehabilitation Science
East Tennessee State University
Johnson City, TN12-2027
Skills
- Strong communicator
- Effective problem-solver
- Leadership qualities
- Patience and empathy
- Team collaboration
- Customer service
- Time management
Timeline
Lifeguard
Dollywood's Splash Country
05.2024 - Current
Photographer
Dollywood's Splash Country
05.2023 - 05.2024
Bachelor of Science - Rehabilitation Science
East Tennessee State University