Trey Craig-Gray

I am seeking new career positions in areas that will allow me to leverage my passion and interests in technology, business, and the delivery and application of services in the provision of customer services, protection, and care for the stakeholders which I may serve. Therefore, I am now seeking further career opportunities which can allow me opportunities for personal responsibility and further growth and development of these skills sets I enjoy that allow me to combine technology, business, and service to others for a greater purpose by participating in activities to provide a positive impact for the general public.

• Patient Service Representative, My responsibility was to provide contact between patients and their primary provider. I helped patients with their medication refill, prescription orders and any general questions they may have for the Doctor, Nurse or MA which they are receiving treatment from. My secondary responsibility is to make sure patients are up to date with their physicals, medical wellness visits and any specialty care provided through the entirety of North Atlanta Primary care and South East Medical Group.
• Health Care Coordinator, The primary role was to partner with the supported Dentist in the practice to help gain financial commitment from the patients to start the best course of treatment with appropriate urgency. Key responsibilities included understanding and utilizing financial options to support case acceptance, educating patients on treatment choices, overcoming common patient objections or concerns, and proactively keeping Dentist's schedules productive. Provided support to each patient in a consultive and educated manner while consistently supporting a Perfect Patient Experience (PPE) and creating Patients for Life (PFL). Responsible for utilization of the PDS system and tools to assist patients in determining their needs. Was the Subject Matter expert on all financial options for patient's consideration. Obtain necessary insurance pre-authorization for patients who need this prior to completing treatment. Was trained in the use of EPIC software for the input of patient medical records, patient care and appointment schedule for patients and respective Dentists.
• Operating Room Assistant, Responsible for the set-up of procedures to be performed within the operating room ensuring sterilization of all equipment, appropriate set-up, and that the correct number of supplies needed during the procedure were prepared and available. When appropriate, prep patients for surgery. Managed patient's blood and specimens, ensuring all standards of safe handling were followed to avoid contamination or mislabeling of specimens. Communicated and organized appropriate procedures with surgeons, nurses, and assistants as necessary or required. Managed specialty areas and procedures rooms within the OR.
• Dental Assistant, Performed the Intake of patient information and medical/dental history to include general health information. Assist the dentist by performing chairside assistance by handing instruments, preparing trays and equipment for patient exam and if required necessary procedures. Maintained supplies for the dental office.
• Customer Service, Prepared products, including food and goods for shipping according to company specifications. Used specialized equipment (i.e. - RF Scanner) in the selection of items from bins and packaged orders accurately. Attended safety meetings and facilitated procedures which resulted in a significant decrease in warehouse accidents. Delivered rushed merchandise to meet customers targets. Oversaw customer service complaints with professionalism to ensure customer satisfaction and delivery of merchandise at the appropriate time, conferring with co-workers to ensure prompt and timely service. Seated customers according to seating and scheduling rotations. Cultivated positive guest relations by responding to needs or concerns or special accommodations, seating them promptly and ensuring they were satisfied with their table and server.

• Philiacrecie Moore, Operations Manager, Southeast Medical Group, Fayetteville Office, (404) 213-1781, pmoore@southeastmedicalgroup.com
• Colonel (ret) Joseph R. Beard, USAF, AK Radiology Group, (210) 882-6914, Bjbeard4@hotmail.com
• Colonel (ret) Virgil L. Scott, USAF, SVP, Operations, Southeast Medical Group, (316) 461-9224, virgilscott@yahoo.com
• David Wadsworth, Urologist, Queens Medical Center, Honolulu HI, (808) 291-4812, Wasshawaii@gmail.com
• Thomas Hogue, MD, Kaiser Permanente, OB/GYN Women's Health Dir., (301) 213-8869, docthn11@msn.com