Trey Delano
Muscatine
Summary
Results-driven Assistant Manager with expertise in customer service, problem-solving, and team training. Proven track record of enhancing customer engagement and operational efficiency through effective workflow improvements.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Domino's Pizza
Muscatine
03.2023 - Current
- Supervised daily operations including scheduling shifts, assigning duties.
- Trained and mentored new team members on company standards.
- Resolved customer complaints to maintain high satisfaction levels.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on improving workflow processes.
- Implemented promotional campaigns to enhance customer engagement.
- Monitored inventory levels and coordinated restocking efforts.
Cashier/Kitchen
Caseys General Stores Inc
Muscatine
07.2023 - 12.2023
- Processed customer transactions accurately and efficiently at busy convenience store.
- Maintained clean and organized checkout area for optimal customer experience.
- Assisted customers with product inquiries and provided excellent service.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Engaged with customers to build rapport and encourage repeat business.
Shift Leader
McDonald's
Carroll
02.2023 - 07.2023
- Supervised team members during peak service hours to ensure efficient operations.
- Trained new crew members on company policies and food safety standards.
- Resolved customer complaints promptly to enhance service satisfaction.
- Conducted regular quality checks on food preparation and presentation standards.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
Elite training coordinator/Manager
Taco Johns
Muscatine
03.2022 - 02.2023
- Coordinated training sessions for new employees in fast-paced restaurant environment.
- Developed training materials to enhance staff knowledge of menu items and services.
- Collaborated with management team to determine appropriate learning objectives for each program.
- Coordinated team meetings to address challenges and improve overall performance.
- Resolved customer complaints promptly to enhance guest satisfaction experiences.
Customer Service Manager
Walmart
Muscatine
03.2016 - 01.2018
- Supervised customer service team to ensure high-quality support.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Led team engagement to assist cross-functional departments and achieve goals.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Muscatine High School
Muscatine, IA08-2017
Skills
- Shift scheduling
- Employee training
- Customer complaint resolution
- Inventory management
- Point of Sale systems
- Marketing strategies
- Leadership skills
- Problem solving
- Customer relationship management
- Adaptability and flexibility
- Team motivation
- Communication effectiveness
Timeline
Cashier/Kitchen
Caseys General Stores Inc
07.2023 - 12.2023
Assistant Manager
Domino's Pizza
03.2023 - Current
Shift Leader
McDonald's
02.2023 - 07.2023
Elite training coordinator/Manager
Taco Johns
03.2022 - 02.2023
Customer Service Manager
Walmart
03.2016 - 01.2018
High School Diploma -
Muscatine High School