Trey Hand

• Cultivating relationships with Middle Market customers by providing spot freight quotes, sourcing coverage for upcoming shipments, participating in quarterly and annual bid requests/RFQs, scheduling shipment appointments, providing tracking updates, communicating escalations, and ensuring that key performance metrics are being met.

• Acquired new SMB customers through effective prospect identification and qualification (using both in-house CRM and ZoomInfo), commitment to a customer service mindset, and ultimately becoming a key partner in their logistics operations.

• Participated in various freight RFPs, Projects, and Spot Quotes, in-turn providing creative and bespoke solutions tailored to customer needs through Coyote’s network of Full-Truckload, Less-Than-Truckload, Intermodal, Port Drayage, and Final Mile Carriers.

• Led a team of 10+ employees, ensuring that all FME loads, including multiple two-month period with over 50,000 loads, were efficiently and effectively tracked in their entirety with 24-hour coverage.
• Organized monthly goal meetings and long-term career development plans for FME Tracking team members.
• Developed new comprehensive training material and SOPs for four separate positions to meet current needs of FME customers while streamlining the onboarding process.
• Onboarded more than 80 new FME Tracking team members across multiple shifts.
• Collaborated with other tracking operations managers to understand their tracking protocol and guarantee that all customers were being tracked properly, regardless of on-shift personnel.

• Developed relationships with multiple Enterprise customers through increased performance in key metrics that met each customer’s individual needs.
• Guaranteed that Enterprise customers’ linehaul freight was scheduled, dispatched, loaded, and received on-time through both NTG’s in-house Transportation Management System and other external scheduling portals such as Retalix and OTM.
• Solved any problems that arose during the process of a load, including breakdowns, fall-offs, detention, missed appointments, layovers, and claims.
• Revamped existing training material and SOPs for multiple Enterprise level accounts.

• Coordinated with multiple internal and external parties to ensure that FME loads were dispatched, loaded, and completed on-time.
• Requested, processed, and recorded information from hundreds of manifests/trip sheets daily.
• Adjusted accessorial fees for FME loads through a fixed plus variable rate structure, based on the carrier’s performance for that load.