TREY JEFFRIES
WASHINGTON,DC
Summary
Experienced with managing high-volume dining environments while ensuring quality service. Utilizes effective communication and leadership to foster cohesive team atmosphere.Skilled in delivering exceptional customer service, managing team collaboration, and ensuring seamless operations.
Overview
9
9
years of professional experience
Work History
SENIOR SERVER
Swingers DuPont Circle
03.2023 - Current
- Provided food and beverage service with strong menu knowledge and guest engagement.
- Delivered accurate, timely orders while maintaining high service standards.
- Utilized upselling techniques to boost revenue and enhance guest experiences.
- Ensured cleanliness, organization, and adherence to all food safety policies.
- Worked private events including corporate and social functions.
SENIOR SERVER AND BARTENDER
City Winery Washington DC
09.2021 - 01.2023
- Described menu items, special offerings, and wine pairings that were appropriate.
- Mixed and poured drinks based on customer request and recipe specification.
- Educated new employees on the venue's practices, culture, and procedures.
- Handled cash and credit card information, while keeping accurate and safe.
- Navigated a fast-paced, ever changing work environment.
- Assisted with re-open standards and procedures post COVID-19.
BARTENDER
PALACE LOUNGE
08.2021 - 05.2022
- Adhered to all safety and sanitation policies when handling food and beverages.
- Stocked the bar with beer, wine, and liquor, as well as ice, glassware, and napkins.
- Created new signature cocktails to boost reputation and profits.
- Provided exceptional customer service to guests by communicating and connecting with them.
LEAD SERVER AND BARTENDER
Red Lobster
06.2016 - 03.2020
- Made signature drink orders by measuring and mixing house ingredients precisely.
- Polished glassware, bussed tables, and removed debris to keep the customer areas fresh and clean.
- Checked identification to enforce the age requirement for alcoholic beverages.
- Oversaw, trained, and developed team members in accordance with company policies and procedures.
- Collaborated on hiring and firing decisions with management.
- Curated programs to aid reduction in restaurant liquor waste loss.
Education
Bachelor of Arts - Political Science
North Carolina Central University
Durham, NC01.2015
Skills
- Upselling techniques
- Classic cocktails
- Quick learner
- Customer service oriented
- Strong communication skills
- Team Leadership
- Loss prevention training
Timeline
SENIOR SERVER
Swingers DuPont Circle
03.2023 - Current
SENIOR SERVER AND BARTENDER
City Winery Washington DC
09.2021 - 01.2023
BARTENDER
PALACE LOUNGE
08.2021 - 05.2022
LEAD SERVER AND BARTENDER
Red Lobster
06.2016 - 03.2020
Bachelor of Arts - Political Science
North Carolina Central University