Trey Jones
DeKalb,IL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
Work History
IT Help Desk Technician Level 2
Learfield IMG College
Plano, TX
09.2021 - 01.2024
- Stayed abreast of latest software developments to enhance job knowledge.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Developed and maintained strong relations with customers to meet quality expectations.
- Worked with internal teams to deliver accurate information to customers and service accounts.
- Resolved complex technical problems by researching solutions online or consulting with subject matter experts.
- Provided assistance with mobile device setup and configuration.
- Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
- Performed regular maintenance tasks such as virus scans, system backups, disk cleanups.
- Maintained positive working relationship with fellow staff and management.
- Provided technical support to internal customers in a timely manner.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Assisted users with troubleshooting computer issues via remote desktop sessions.
- Used remote login tools to assist clients with technical and product questions.
- Created user accounts and managed access privileges on networked systems.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Crew Member
Raising Cane's Restaurants
DeKalb, IL
09.2020 - 09.2021
- Served food quickly for positive guest experiences.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Wiped down tables and equipment, swept and refilled stock.
- Tailored orders to address customer allergies and gluten concerns.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Restocked kitchen supplies including food products and utensils.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Upheld high standards of productivity and quality in operations.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Adhered to health department regulations regarding food handling procedures.
- Packed fast food products in approved containers, cups, and bags.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Drove team success by quickly completing assigned tasks.
- Assisted patrons in making menu selections.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked with cross-functional teams to achieve goals.
- Understood and followed oral and written directions.
- Identified needs of customers promptly and efficiently.
Dry Cleaner Customer Service Representative
Greenacre Cleaners
DeKalb , IL
10.2013 - 04.2020
- Mentored junior team members and managed employee relationships.
- Processed payments using cash register or credit card reader.
- Ensured compliance with all applicable laws, regulations and company policies.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Prepared clothing for pick-up or delivery according to instructions from customers.
- Provided excellent customer service by responding to customer complaints and resolving issues quickly and efficiently.
- Assisted customers in completing forms for special orders and alterations.
- Maintained cleanliness of work area throughout shift.
- Handled incoming calls promptly while providing accurate information about services available.
- Recorded customer transactions accurately into computer system.
- Organized the sales floor to ensure items were in proper locations.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Answered customer inquiries regarding prices, services, store policies, procedures and promotions.
- Took special orders in person and over telephone, generating additional revenue every month.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Greeted customers upon arrival and provided assistance with selecting services.
- Inspected garments before returning them to customers.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA08-2021
Skills
- User Support
- Software Installation
- Data Recovery
- Customer Service
- Technical Support
- Technical Troubleshooting
- Account Management
- Account Updating
- Microsoft Outlook
- Call Management
- Product Knowledge
- Prioritization
- Grammar
- Microsoft Office Suite
- Problem Resolution
- Customer Relations
Timeline
IT Help Desk Technician Level 2
Learfield IMG College
09.2021 - 01.2024
Crew Member
Raising Cane's Restaurants
09.2020 - 09.2021
Dry Cleaner Customer Service Representative
Greenacre Cleaners
10.2013 - 04.2020
High School Diploma -
Penn Foster Career School
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