Trey Little
Aurora,IL
Summary
Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring [Number] years of experience to dynamic new position.
Overview
4
4
years of professional experience
Work History
Front End Team Lead
Mariano's
05.2019 - Current
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in 10 checkout stations to verify adequate cash supply.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Mentored team members to enhance professional development and accountability in workplace.
- Utilized store analytics to identify areas of improvement in customer experiences.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used in-store system to locate inventory and place special orders for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Monitored customers for signs of security concerns and escalated issues to management.
- Developed strong rapport with customers and created positive impression of business.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
Education
No Degree - HVAC Installation And Repair
College of DuPage
Glen Ellyn, IL08.2019
High School Diploma -
Waubonsie Valley High School
Aurora, IL05.2018
Skills
- POS Inventory System Operation
- Front-End Support
- Opening and Closing Procedures
- Customer Service Process Improvement
- Customer Experience
- Time Management
- Cash Register Operations
- Customer Loyalty
- Customer Needs Assessments
- Effective Working Relationships
- Refunds Exchanges and Adjustments
- Cash Handling
- Problem-Solving Skills
- Team Supervision
- Listening Skills
Computer Information Technology (IT)
I have a general understanding of computers and technology. I do plenty of research when it comes to certain programs such as Google and Windows. I have also fixed the motherboard of computers.
Additional Information
I also have an interest in fixing cars.
Timeline
Front End Team Lead
Mariano's
05.2019 - Current
No Degree - HVAC Installation And Repair
College of DuPage
High School Diploma -
Waubonsie Valley High School
Similar Profiles
Enxhi AsaniEnxhi Asani
Area Operations VP District 12 at Mariano'sArea Operations VP District 12 at Mariano's
JAQUELINE GUADARRAMAJAQUELINE GUADARRAMA
Bakery Clerk at Mariano'sBakery Clerk at Mariano's
Andrew DaoudAndrew Daoud
Store Lead in Training at Mariano'sStore Lead in Training at Mariano's