Trey Littleyoungman
Great Falls,MT
Summary
Driven and detail-oriented professional with a proven track record in facility maintenance and guest relations, particularly at Springhill Suites Marriott. Leveraging strong organizational skills and a commitment to excellence, I have consistently enhanced guest satisfaction and safety. Skilled in inventory management and preventive maintenance, my assertiveness and teamwork have contributed to operational improvements and a positive work environment.
Overview
2
2
years of professional experience
Work History
Lobby Attendant
Holiday Inn Hotel Sandton
10.2024 - 10.2024
- Monitored lobby activity and reported any suspicious behavior to hotel security, maintaining a safe environment for all visitors.
- Maintained a clean and inviting lobby area for guests, ensuring a positive first impression of the establishment.
- Assisted guests with luggage and other belongings, contributing to a seamless check-in experience.
- Organized the daily distribution of newspapers and other publications to guests'' rooms, providing timely access to important information.
- Conducted thorough inspections of the lobby area at designated intervals, identifying any necessary cleaning or maintenance tasks before they became noticeable to guests.
- Received commendations from management for consistently going above and beyond in assisting guests with special requests or needs.
- Ensured timely restocking of essential lobby supplies such as newspapers, brochures, and refreshments for guest convenience.
- Supported hotel revenue goals by promoting available services such as restaurant reservations or spa appointments during interactions with guests in the lobby area.
- Collaborated with front desk staff to ensure smooth communication regarding guest arrivals and departures.
- Provided accurate directions and local recommendations to guests, supporting their overall enjoyment during their stay.
- Ensured appropriate staffing levels during peak times by adjusting work schedules according to business demands.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their concerns.
- Developed strong rapport with regular guests through attentive service and personalized interactions, fostering loyalty to the establishment.
- Stocked and organized concession supplies to provide customers with food and beverage options.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Assisted in setting up event spaces within the hotel, contributing to successful meetings and conferences held onsite.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Participated in hotel-wide safety drills and training sessions, maintaining preparedness for emergency situations.
- Handled complaints from guests in a professional manner, working with management when necessary to resolve issues and maintain customer satisfaction.
Commercial Cleaner
ServiceMaster
08.2022 - 12.2023
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean, neat, and professional entrances.
- Maintained clean environments across various industries including offices, medical facilities, schools, retail spaces, and warehouses.
- Organized and used industrial cleaning products following strict safety procedures.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
- Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Washed windows, walls and ceiling fixtures to remove molds and dusts.
- Used steam cleaners and vacuum cleaners to clean floors and carpets.
- Developed and maintained cleaning schedules to clean designated areas and manage shifts.
- Improved overall cleanliness of facilities by diligently adhering to established sanitation standards and protocols.
- Kept building entryway glass clean and polished for professional presentation.
- Emptied wastebaskets to transport trash and waste to disposal area.
- Demonstrated adaptability by successfully transitioning between diverse work environments, catering to each client''s unique requirements and expectations.
- Completed challenging assignments within tight deadlines, ensuring minimal disruption to clients'' operations during special projects.
- Upheld company reputation with exceptional attention to detail while servicing high-profile clientele in luxury venues and upscale properties.
- Collaborated effectively with colleagues on large-scale projects to achieve desired outcomes within specified timeframes.
- Safeguarded clients'' property and privacy by following strict security protocols during cleaning assignments in sensitive areas.
- Increased client satisfaction by providing thorough cleaning services tailored to individual business needs.
- Maintained cleanliness and hygiene in office buildings, leading to enhanced work environment sanitation.
- Reduced operational costs by performing minor maintenance tasks, such as changing lightbulbs and fixing leaks, during cleaning rounds.
- Supported waste management efforts by correctly segregating and disposing of trash and recycling materials.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Promoted culture of safety and compliance by adhering to all workplace health and safety guidelines during cleaning operations.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Houseman
Springhill Suites Marriott
07.2022 - 12.2023
- Disposed of trash and recyclables each day to avoid waste buildup.
- Reported found guest articles and merchandise damage to managers on duty.
- Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Demonstrated strong attention to detail while conducting routine inspections of public areas for cleanliness and presentation standards.
- Completed multiple tasks effectively within tight deadlines, ensuring smooth hotel operations during peak hours.
- Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
- Enhanced guest satisfaction by maintaining clean and organized public areas, including lobbies and hallways.
- Contributed to a positive team environment by assisting housekeepers with heavy lifting when necessary.
- Supported hotel operations by setting up meeting rooms and banquet halls according to event specifications.
- Upheld brand standards consistently by adhering to all policies and procedures regarding cleanliness, safety, and guest privacy.
- Supported a positive work culture within the housekeeping department by actively participating in team meetings and offering constructive feedback when appropriate.
- Increased efficiency in housekeeping department by promptly responding to requests for extra towels, bedding, and other amenities.
- Kept building entryway glass clean and polished for professional presentation.
- Collaborated closely with front desk staff to communicate room readiness statuses accurately, expediting turnover times for incoming guests.
- Ensured a welcoming atmosphere for guests with thorough cleaning of guest rooms, including vacuuming, dusting, and sanitizing surfaces.
- Promoted safety within the hotel by removing hazards such as broken glass or spilled liquids from public spaces immediately upon discovery.
- Filed maintenance work order forms to notify maintenance of needed repairs.
- Facilitated seamless room transitions between events by quickly resetting furniture arrangements according to new event layouts.
- Refilled par stock of guest amenities and supplies in each housekeeping storage area.
- Assisted in meeting room preparation, ensuring all necessary equipment and materials were readily available for guests upon arrival.
- Contributed to the hotel''s green initiatives by adhering to proper recycling and waste disposal practices consistently.
- Aided in reducing maintenance issues by promptly reporting any damages or malfunctions observed during daily tasks.
- Improved guest experience by efficiently transporting luggage to designated rooms upon check-in and retrieval upon checkout.
- Minimized downtime due to unexpected maintenance issues by replacing light bulbs or unclogging drains proactively.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Rotated mattresses regularly to prevent sagging and promote guest comfort.
- Handled requests for extra linens, toiletries and other supplies.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Sorted, laundered and put away various laundry items.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Rotated linens in storerooms and replenished when supplies ran low.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Polished fixtures to achieve professional shine and appearance.
- Changed bed linens and collected soiled linens for cleaning.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Returned emptied garbage receptacles to proper locations.
- Washed and put away kitchen dishes, utensils and glassware.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
- Hang, cleaned and rehung draperies to maintain freshness.
Education
High School Diploma -
Browning HighSchool
105 US-89, Browning, MT 5941705.2022
Skills
- Dependability
- Strong Organization
- Discretion and Confidentiality
- Guest Relations
- Excellent customer service
- Strong Work Ethic
- Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Time Management
- Attention to Detail
- Listening Skills
- Cleaning and sanitizing
- Problem-solving abilities
- Reliability
- Excellent Communication
- Clear Communication
- Organizational Skills
- Call Answering and Routing
- Decision-Making
- Customer Engagement
- Safety Procedures
- Hospitality service expertise
- Professionalism
- Facility Cleaning
- Preventive Maintenance
- Inventory Management
- Food Service Assistance
- Merchandise Restocking
- Facility Maintenance
- Effective Communication
- Assertiveness
Timeline
Lobby Attendant
Holiday Inn Hotel Sandton
10.2024 - 10.2024
Commercial Cleaner
ServiceMaster
08.2022 - 12.2023
Houseman
Springhill Suites Marriott
07.2022 - 12.2023
High School Diploma -
Browning HighSchool
Similar Profiles
Princepreet SinghPrincepreet Singh
Maintenance Technician at Holiday Inn Hotel SandtonMaintenance Technician at Holiday Inn Hotel Sandton
Kira WilmontKira Wilmont
Front Desk Receptionist at Holiday Inn Hotel SandtonFront Desk Receptionist at Holiday Inn Hotel Sandton
RACHEL DecampRACHEL Decamp
Building Services Supervisor at Holiday Inn Hotel SandtonBuilding Services Supervisor at Holiday Inn Hotel Sandton