Trey Mills
Blanchard,OK
Summary
Support expert experienced in troubleshooting computer hardware and software issues in customer focused environments. Possessing comprehensive knowledge of standard operating systems, and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
7
7
years of professional experience
Work History
Machine Operator 4
American Tissue Industries
04.2025 - 06.2026
- Operate asset equipment safely to support and achieve customer satisfaction.
- Responsible for on-shift quality checks.
- Identify and correct issues with equipment and process operation.
- Ensure machines are running at Centerline specifications.
- Perform grade change activities.
- Assist with issues reported by all operators on your line.
- Train and operate forklifts to remove products to the line if needed.
- Perform general maintenance on machines and components.
- Replace machine parts and components when damaged or worn.
Senior Technician/Technical Support
Dell Technologies
04.2021 - 11.2024
- Resolved numerous software related or hardware related technical issues.
- Identified and resolved complex technical problems with minimal guidance or supervision.
- Resolve customer-reported issues while working closely with other multi-functional teams.
- Maintained ongoing cases with customers and continued follow up until resolution.
- Assisted customers via Inbound Chats or Calls.
- Determine priority levels while negotiating and setting expectations with customers.
- Document relevant information and ensure that the customer is communicated with in a timely manner and treated with the highest degree of respect.
- Provide feedback to Engineering for improving product quality and reliability.
- Drive operational excellence through quality closures and proper escalation of issues.
Field Service Technician I
Veolia
10.2020 - 04.2021
- Collected meter readings at various locations and completed meter swaps.
- Performed maintenance on water lines and repaired leaks in city waterlines.
Shift Manager
O'reilly Auto Parts
03.2020 - 10.2020
- Performed manager duties in the absence of store manager.
- Monitored customer preferences to determine focus of sales efforts.
- Resolved all customer inquiries.
Airman First Class
Air Force Reserve
04.2019 - 09.2019
- Implemented leadership and discipline skills.
Education
High School Diploma -
Dibble Public Schools
Dibble, OK05-2018
Skills
- Equipment Maintenance
- Technical Troubleshooting
- Hardware Configuration
- Quality Assurance
- Performance Optimization
- Problem solving
- Critical Thinking
- Attention to detail
- Organization and Multitasking
- Teamwork and collaboration
- Training and Development
- Customer Support
Timeline
Machine Operator 4
American Tissue Industries
04.2025 - 06.2026
Senior Technician/Technical Support
Dell Technologies
04.2021 - 11.2024
Field Service Technician I
Veolia
10.2020 - 04.2021
Shift Manager
O'reilly Auto Parts
03.2020 - 10.2020
Airman First Class
Air Force Reserve
04.2019 - 09.2019
High School Diploma -
Dibble Public Schools