Trey Ridout
Royse City,TX
Summary
Skilled and versatile professional equipped to handle diverse tasks and responsibilities across various domains. Strong track record of delivering impactful results through adaptable problem-solving and effective team collaboration. Proficient in multitasking, resource management, and quick learning. Known for reliability, flexibility, and results-driven approach in dynamic environments.
Overview
9
9
years of professional experience
Work History
Rca
USPS
12.2023 - 06.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Phone Rep/ Trainer
Aspira
08.2021 - 06.2023
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Streamlined call handling processes for increased productivity and reduced average call times.
- Improved customer satisfaction by providing timely and accurate information on products and services.
- Resolved customer complaints efficiently, maintaining a high level of professionalism and empathy.
- Achieved higher first-call resolution rates by listening attentively to customer concerns and addressing them promptly.
Plumber
Humphrey & Associates Inc.
04.2020 - 07.2021
- Repaired plumbing systems, components, and equipment.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Installed new piping systems in various types of buildings following local building codes
- Measured, threaded, and cut materials to correct angles.
- Complied with state plumbing codes throughout duration of each project.
Tavern Security
Wildfire Casino
09.2018 - 04.2020
- Company Overview: Security for Wild Fire Casino
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Technical Support
Sykes Sony PlayStation
09.2017 - 09.2018
- Answer all incoming calls and assist customer with technical support issues
- De-escalate calls from upset consumers
- Clear out the que prior to leaving for the night
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Maintained a high first-call resolution rate through active listening, problem-solving skills, and in-depth product knowledge.
- Consistently met or exceeded performance metrics, contributing positively to overall department results.
Student
Buckner Barber School
08.2015 - 05.2017
- Attended barber school in Dallas- completed in May 2017 and relocated to Las Vegas
Education
High School Graduate -
Royse City High School
Royse City, TX05.2015
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Dependable and Responsible
- Multitasking
- Excellent Communication
- Computer Skills
- Organizational Skills
Timeline
Rca
USPS
12.2023 - 06.2024
Phone Rep/ Trainer
Aspira
08.2021 - 06.2023
Plumber
Humphrey & Associates Inc.
04.2020 - 07.2021
Tavern Security
Wildfire Casino
09.2018 - 04.2020
Technical Support
Sykes Sony PlayStation
09.2017 - 09.2018
Student
Buckner Barber School
08.2015 - 05.2017
High School Graduate -
Royse City High School
Similar Profiles
Lisa HolmesLisa Holmes
Sales Associate/Distribution Clerk at USPSSales Associate/Distribution Clerk at USPS
Edward R Wilds SREdward R Wilds SR
Mail Handler at USPSMail Handler at USPS
Emily NullEmily Null
Mail Carrier at USPSMail Carrier at USPS