Summary
Overview
Work History
Skills
References
Timeline
Generic

Trey Russell

Toronto,ON

Summary

Experienced hospitality veteran with 15+ years of experience. Talented at strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.

Overview

13
13
years of professional experience

Work History

General Manager

BarChef
05.2023 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of over 30 professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Boosted employee retention through fostering a positive work environment.

Assistant General Manager

BarChef
03.2023 - 05.2023
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined a team of 20+ employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Launched an original satellite bar concept, increasing overall revenue by $150,000.00+ in its first year of operation.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner, achieving record high OpenTable scores of 4.8/5.
  • Resolved problems promptly to elevate customer approval.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.

Floor Manager

BarChef
12.2022 - 03.2023
  • Managed store inventory and stock levels to maintain availability of products.
  • Managed team of roughly 20 employees to maintain smooth-running operations of shop floor.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw supply restocking, area cleaning, and product organization.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Performed closing procedures 5 times weekly by balancing cash drawers and reconciling credit card transactions.
  • Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
  • Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.

Bartender / Floor Leader

Earls Kitchen + Bar
08.2020 - 12.2022
  • Regularly closed 5 evenings weekly - selling $5,000 - $7000 with a 150+ guest count per night, on average.
  • Operated efficiently in high-volume setting to prepare and serve more than 200 drinks per hour.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Upsold menu items to customers, driving per sale revenue and maximizing profit.
  • Decreased waste, following strict recipes and drink measurement protocol.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness guidelines for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Set up glassware, liquor and other necessary supplies for special events.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.

Server

Elephant & Castle
01.2019 - 08.2020
  • Memorized restaurant wine stock and appropriate entree pairings, leading to daily sales averaging $1600.00
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Offered customers efficient service to maintain high satisfaction scores.
  • Maintained & shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Generated guest relations feedback for process improvements, resulting in regular repeat business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Monitored alcohol consumption and intoxication levels via strict SmartServe regulations.
  • Cultivated a friendly and professional environment amongst coworkers, managing individual responsibilities and operating effectively as a part of a team.
  • Upheld highest standard for cleanliness of glass and silverware.
  • Monitored cash intake and deposits, ensuring 100% accuracy.

Bartender / Manager

State & Main
08.2017 - 01.2019
  • Sold an average of $1600 daily, with an upwards of $2200 on weekend closes.
  • Maintained and was reliable for a schedule of 5 shifts a week, averaging 6-8 hours each - often covering for employees on days off.
  • Maintained accurate cash drawer of $300.00 per shift.
  • Routinely opened and/or closed an 87 seat bar without supervision.
  • Followed strict labour plans on all scheduled shifts to maintain costs and maximize profit.
  • Processed orders on a POS system accurately and expeditiously.
  • Maintained full knowledge of beverage lists and promotions.
  • Enthusiastically relayed all restaurant promotions and daily specials to interested guests.
  • Utilized suggestive selling practices to ensure an exemplary guest experience as well as increased sales.
  • Preserved brand consistency and reputation through actions both inside and out of the establishment.
  • Managed strict beverage control to minimize waste.
  • Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.
  • Supervised over employee cut times, side duties, and cash outs - ensuring accuracy and timely execution.
  • Updated daily logs, computer tracking systems and other relevant documentation.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Developed drink menu with creative seasonal cocktails, contemporary wines and craft beer.

Assistant General Manager

Boston Pizza
09.2016 - 09.2017
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
  • Nurtured friendly relationships with guests to create and maintain regulars and build business.
  • Clearly and promptly communicated pertinent information to staff, such as promotions and areas for improvement.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Actively participated in ongoing customer service programs to build sales and rapport in the community.
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Prepared for and executed new menu implementations.
  • Oversaw front of house staff to maintain adequate productivity and minimize overtime.
  • Effectively managed payroll and timekeeping.
  • Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
  • Completed daily sales reports and filed all pertinent cash out information into End of Day back office programs.
  • Oversaw and maintained total liquor sales to identify and eliminate shortages via service practices.
  • Managed team schedule with eye for coverage needs and individual strengths.

Head Bartender

Boston Pizza
06.2012 - 09.2016
  • Sold an average of $1500 daily, with an upwards of $2000 on weekend closes.
  • Closed bar 5 nights a week, 48 weeks yearly. Netting roughly $360,000 in annual sales.
  • Single-handedly tended bar to a 200 seat restaurant at capacity.
  • Greeted guests in an enthusiastic and professional manner.
  • Maintained full knowledge of beverage lists and promotions.
  • Developed genuine rapport with guests to create regulars and repeat business.
  • Processed orders on a POS system accurately and expeditiously.
  • Managed strict beverage control to minimize waste.
  • Ensured liquor was secured and accounted for at beginning and end of shifts.
  • Carefully followed safety and sanitation policies handling food and beverages.
  • Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.

Skills

  • Leadership and Team Building
  • Operations Management
  • Staff Management
  • Inventory Control
  • Employee Scheduling
  • Guest Relationship Management
  • P&L management
  • Client Relations Management
  • Labor Cost Controls
  • Deadline Oriented
  • Strategic Planning
  • Highly Reliable

References

Available upon request.

Timeline

General Manager

BarChef
05.2023 - Current

Assistant General Manager

BarChef
03.2023 - 05.2023

Floor Manager

BarChef
12.2022 - 03.2023

Bartender / Floor Leader

Earls Kitchen + Bar
08.2020 - 12.2022

Server

Elephant & Castle
01.2019 - 08.2020

Bartender / Manager

State & Main
08.2017 - 01.2019

Assistant General Manager

Boston Pizza
09.2016 - 09.2017

Head Bartender

Boston Pizza
06.2012 - 09.2016

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