Summary
Overview
Work History
Education
Skills
Timeline
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Trey Sacksteder

Apopka,FL

Summary

Seasoned Customer Experience Supervisor with deep understanding of maintaining strong customer relations and optimizing business operations. Possess strengths in team leadership, problem-solving, and implementing effective customer service strategies. Proven ability to improve customer satisfaction ratings and streamline processes for increased efficiency.

Overview

12
12
years of professional experience

Work History

Customer Experience Supervisor

Best Buy
Winter Garden, FL
08.2017 - Current
  • Analyzed data from various sources such as sales reports and customer feedback surveys to gain insights into consumer behavior patterns.
  • Prepared documentation, reports, and logs to identify and manage sales metrics and support process driven activities.
  • Evaluated current processes related to customer service activities to identify opportunities for improvement.
  • Analyzed customer surveys to identify areas of improvement in the customer experience.
  • Developed and implemented customer service policies and procedures to ensure a consistent and high-quality customer experience.
  • Resolved escalated customers' issues efficiently and effectively.
  • Established performance benchmarks for customer service operations and reported outcomes to senior management.
  • Trained, managed and motivated sales advisors to promote professional skill development.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Conducted regular performance evaluations of sales advisors and provided constructive feedback.
  • Worked effectively in team environments to make the workplace more productive.

Store Manager

MC Sporting Goods
Wilmington, OH
08.2013 - 05.2017
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.

Education

Some College (No Degree) - Accounting and Finance

Anderson University
Anderson, IN

Skills

  • Customer service
  • Team building
  • Performance evaluation
  • Relationship management
  • Highly detail-oriented
  • Problem solving
  • Customer relationship management
  • Business acumen

Timeline

Customer Experience Supervisor

Best Buy
08.2017 - Current

Store Manager

MC Sporting Goods
08.2013 - 05.2017

Some College (No Degree) - Accounting and Finance

Anderson University

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Trey Sacksteder