TREY SIMPSON
Customer Success And Relationship Management Professional
Chicago,IL
Summary
Results-driven and dynamic professional with extensive experience in community management, real estate acquisitions, and sales. Proven ability to manage high-volume leasing operations, oversee property performance, and foster community engagement to drive occupancy and tenant satisfaction. Recognized for achieving exceptional results, including a 23.4% increase in Kingsley Survey ratings and 99.3% occupancy for new construction units. Strong background in market research, data analysis, and team leadership, with a track record of successful negotiations and strategic decision-making. Awarded Intern of the Year out of 100+ interns at Southern Glazers Wine and Spirits for outstanding sales performance. Adept at building and maintaining client relationships, managing cross-functional teams, and executing strategies that align with both short- and long-term business goals.
Overview
2025
2025
years of professional experience
4
4
years of post-secondary education
Work History
Director of Community Management
HP Ventures Group
Chicago, IL
8 2022 - Current
- Increased Community Engagement and Growth: Developed and implemented engagement strategies across four residential buildings, resulting in consistently high resident satisfaction scores, with Kingsley Survey ratings 23.4% and 14.3% above the industry index.
- Achieved High Occupancy Rates: Successfully drove occupancy to 99.3% within 1.5 years for new construction units through proactive leasing strategies, apartment showings, and oversight of the showing specialists, leading to an 85% resident renewal likelihood.
- Managed Property Operations: Acted as the primary point of contact for 135 units, efficiently managing vendor relations, maintenance requests, and coordinating events to foster a sense of community within the properties.
- Community Partnership and Event Leadership: Strengthened resident satisfaction and community ties by hosting on-site events and partnering with local organizations, enhancing property visibility and community involvement.
Customer Acquisition Specialist
A.B.V.H
Phoenix, AZ
12.2021 - 07.2022
- Managed High-Volume Property Acquisitions: Oversaw a pipeline of 50+ properties per quarter, leveraging market research and financial analysis to identify high-potential acquisitions aligned with investment objectives.
- Data-Driven Decision Making: Utilized data analysis tools to assess property values, ROI potential, and market trends across 10+ markets each quarter, identifying opportunities with 30% higher-than-average projected ROI.
- Successful Deal Closures and Negotiation: Achieved an 85% deal closing rate, exceeding performance targets by 15%, by negotiating terms and structuring deals that aligned with the company’s growth strategy.
- Due Diligence and Risk Mitigation: Conducted thorough due diligence remotely, completing financial modeling and risk assessments for 100+ properties, ensuring each acquisition met organizational standards and minimized investment risk.
Licensed Leasing Agent
First Site
Normal, IL
06.2019 - 12.2021
- Managed Leasing Operations: Successfully leased 80+ units annually, driving property occupancy to 98% through effective prospecting, property tours, and tenant relationship management.
- Client Relationship Building and Retention: Cultivated strong tenant relationships, achieving a 75% renewal rate by addressing tenant needs, ensuring satisfaction, and fostering long-term leases.
- Market Research and Property Promotion: Conducted market analysis and competitive pricing assessments for 5+ properties per quarter, adjusting leasing strategies to increase property visibility and attract high-quality tenants.
- Efficient Documentation and Lease Management: Streamlined lease processing and documentation, reducing administrative errors by 20% and ensuring compliance with all state and local real estate laws.
Education
Bachelor of Science - Marketing
Illinois State University
Normal, IL 08.2017 - 05.2021
Skills
Cross-functional coordination
Product knowledge
Customer service
Customer relationship management
Client acquisition
New business opportunities
Cold-calling
Email outreach
Social selling
Timeline
Customer Acquisition Specialist
A.B.V.H
12.2021 - 07.2022
Licensed Leasing Agent
First Site
06.2019 - 12.2021
Bachelor of Science - Marketing
Illinois State University
08.2017 - 05.2021
Director of Community Management
HP Ventures Group
8 2022 - Current
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