Experienced IT professional with a proven track record in developing and implementing comprehensive cyber security policies, ensuring SOC2 compliance, and managing IT infrastructure across multiple international offices. Skilled in project management, task coordination, and change management using JIRA and ITSM. Proficient in Microsoft Azure, Intune, and Active Directory administration, with a strong focus on optimizing user access and resource management. Adept at providing daily IT support, conducting cybersecurity training, and overseeing user onboarding and offboarding processes. Demonstrated ability to establish flexible office setups and manage vendor risk assessments, contributing to seamless operations and enhanced security standards.
Cyber Security and Compliance:
· Contributed to developing Nearwater Capital's comprehensive cyber security policy, covering governance, infrastructure, patch management, data loss prevention, vulnerability scanning, network monitoring, and web content filtering.
· Refined the information security policy, ensuring adherence to SOC2 standards.
· Orchestrated the gathering and submission of evidence requests for SOC2 certification (Type 1 and Type 2), facilitating successful audits.
· Tracked and managed compliance risks as part of Nearwater Capital's control process and standards.
· Used Global Relay to ensure proper archiving of communication platforms (Bloomberg, Microsoft Teams, Outlook).
Project Management and Task Coordination:
· Employed JIRA for efficient task management, utilizing sprints to enhance organizational efficiency across all technology projects.
· Used ITSM to track and document change management requests, ensuring proper documentation and streamlined processes.
· Played a key role in establishing a flexible office setup in the UK, ensuring seamless operations.
IT Asset Management and Infrastructure:
· Managed IT assets for NYC, Dublin and UK offices, ensuring seamless operations for end users.
· Assigned Microsoft E5 and business licenses, optimizing resource allocation.
· Utilized Asset Tiger for streamlined asset management across all three office locations
· Provided daily IT support to end-users, ensuring uninterrupted operations.
· Assisted in developing and testing a Business Continuity Plan (BCP), ensuring operational resilience during emergencies.
Systems Administration and User Management:
· Served as Microsoft Azure administrator, executing essential functions daily.
· Managed user access to organizational resources using Microsoft Intune, optimizing application and device management across various platforms, including BYOD, desktop, and cloud PCs.
· Configured and migrated Cisco 8851 phones for all users (UK, USA & Ireland) as Webex administrator.
· Oversaw user onboarding, access control, and offboarding processes using Microsoft Entra.
· Utilized Active Directory for user and resource management and authorization.
· Created and managed distribution lists and SharePoint sites on two tenants.
· Investigated Outlook email issues using message trace, resolving communication problems.
Cybersecurity Training and Vendor Management: