Trey Smith
Columbus
Summary
Dedicated crew leader skilled in training and mentoring teams to deliver outstanding service. Expertise in maintaining operational efficiency and fostering positive relationships with customers while upholding safety standards.
Overview
5
5
years of professional experience
Work History
Crew Leader
AMC Theatres
Columbus, OH
08.2021 - Current
- Supervised daily operations to ensure efficient workflow and exceptional customer service.
- Trained new crew members on operational procedures and safety protocols.
- Resolved customer inquiries and complaints to enhance overall guest satisfaction.
- Trained employees in time management and proper ways to complete job duties.
- Mixed and served cocktails and beverages efficiently, ensuring customer satisfaction.
- Served high customer volumes during special events, nights, and weekends.
- Maintained cleanliness and organization of bar area, adhering to safety protocols.
- Established positive relationships with customers and colleagues through high standards of customer service.
- Handled Orders with up to 40 items during popular events.
Intern
Embassy Suite Hotel
Columbus, OH
09.2021 - 11.2021
- Collaborated with team members to maintain cleanliness and safety standards throughout the hotel.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Followed routine maintenance checklist.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Collaborated with other departments to address cross-functional maintenance needs effectively.
- Properly handled, transported, and disposed of recycled materials.
- Safely and effectively handled wide range of cleaning products and solutions.
- Increased task productivity by 10% during tenure
Education
High School Diploma -
Dublin Scioto High School
Dublin, OH06-2022
Skills
- Crew oversight
- Safety standards adherence
- Multitasking and organization
- Crew management
- Heavy lifting
- Equipment maintenance
- Verbal and written communication
- OSHA requirements
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
- Gardening
- Graphic Design
- Community Cleanup
- Avid Reader
- DIY and Home Improvement
- Helping others and giving back to the community
- Working with my hands and fixing things
- Woodworking
- Learning new cooking techniques and expanding my culinary skills
- Web Development and Design
- Crafting and DIY Projects
- Rock Climbing
- Strategy Games
- Interior Design
Timeline
Intern
Embassy Suite Hotel
09.2021 - 11.2021
Crew Leader
AMC Theatres
08.2021 - Current
High School Diploma -
Dublin Scioto High School