TREY SNELSON
Hoschton,Georgia
Summary
Results-oriented Business Development and Operations Management Leader with a proven history of enhancing customer satisfaction and driving sustainable growth. Demonstrates expertise in identifying market opportunities and implementing strategic initiatives that significantly boost operational efficiency. Recognized for building high-performing teams and fostering collaboration to achieve key organizational objectives.
Overview
26
26
years of professional experience
Work History
Operations Manager
Williams-Sonoma
Braselton, GA
01.2021 - Current
- Responsible for leading and developing 50-120 associates within multiple departments to meet or exceed operational objectives utilizing the People First philosophy
- Establish / Manage KPI measurements to drive output, quality, and safety efficiencies
- Interview, hire, train, and cross-train associates for the Picking, Outbound, and Reconciliation Departments
- Analyze historical data to determine business volume and staffing needs
- Act as primary liaison for seven contract suppliers regarding supplemental labor needs.
- Served as Key Operations liaison providing financial analysis support to Senior Leadership.
Customer Success Director
Adecco Group North America
01.2020 - 01.2021
- Served as the national point of contact for $10M+ annual spend customers, developing loyal partnerships and future growth
- Lead contract negotiations with all stakeholders
- Focused on putting clients first, listening to field team members concerns, identifying process improvements, remaining alert to changes, strategically responding, and supporting company goals
- Liaison with high degree of visibility to field and corporate leaders communicating all aspects of customer opportunities/expectations to achieve/exceed revenue and gross margin targets
- Collaborated with cross-functional teams to develop strategies for driving customer success.
- Maintained up-to-date knowledge of industry trends related to customer success management.
- Drove customer escalations to resolution by engaging directly with clients.
- Analyzed business performance data and forecasted business results for upper management.
- Conducted regular business reviews with customers to understand their needs and adjust strategies accordingly.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Developed plans and strategies to grow business and achieve company portfolio goals.
- Developed and maintained relationships with customers to facilitate user engagement and satisfaction.
- Produced thorough, accurate and timely reports of project activities.
- Managed and maintained a portfolio of key accounts, fostering long-term relationships.
Director of National Accounts
Staffmark Group
Atlanta, GA
01.2008 - 01.2020
- Led strategic business initiatives to retain and expand national partnerships.
- Developed enduring client relationships through trust, performance, and transparency.
- Lead and manage implementations of new business successfully negotiating multi-year contracts
- Established KPIs to gauge ongoing performance, analyzed data to identify opportunities for site optimization, monitor compliance and reduce turnover
- Conducted site assessments to identify and address operational gaps.
- Managed services provided by branches to ensure contractual agreements were met
- Built sales forecasts and schedules to reflect desired productivity targets.
- Contributed to the creation of pricing frameworks that enhanced competitive positioning.
National Director of Service / Implementation
Staffmark Group
Atlanta, GA
01.2008 - 01.2020
- Planned ongoing support to field operations teams evaluating customer satisfaction, processes, and needed resources
- Served as main point of contact on national account implementations
- Maintained compliance with applicable laws, regulations, policies, procedures.
- Maximized growth opportunities while identifying continuous improvements to service operations and measurement results including service delivery assessment findings
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Director of Onsite Operations
Staffmark Group
Atlanta, GA
01.2008 - 01.2020
- Managed onsite operations with accountability for P&L across six campus locations.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Ensured compliance with all relevant regulations, policies and procedures.
- Focused on selling deeper and wider to maintain primary supplier status
- Served as the primary point of escalation for customer leadership and internal management
- Managed compliance processes through monthly audits to ensure contractual obligations
- Monitored industry trends to identify opportunities for expansion and innovation.
- Negotiated agreements with external partners such as contractors or consultants.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Director of Strategic Human Resources/Financial Operations
Spherion
Gainesville, GA
01.1999 - 01.2008
- Recruited by Spherion Franchise Group’s Corporate Group Owners to strategically align branch and on-site operations
- Evaluated branch area/regional personnel, reorganized workforce and reassign responsibilities as is appropriate to improve results
- Monitored hiring and promotional activity within the region to ensure compliance with company policy and standards
- Assessed overall knowledge/skill, ensuring timeliness of required training
- Developed operating strategy to achieve short- and long-term operational goals and financial objectives
- Established controls to minimize worker’s compensation and unemployment costs
- Analyzed financial data, sales and operational activity taking corrective action to modify strategies and/or improve deficiencies to ensure expected results were achieved
Senior On-Site Staffing Manager
Spherion
Jacksonville, FL
01.1999 - 01.2008
- Managed manage staffing operations for multiple manufacturing/supply chain facilities while overseeing staff of 10 full time associates and 900+ temp to perm associates
- Created collaborative relationships with all end users in an assigned client account
- Managed full-cycle recruiting, including sourcing, interviewing, offering jobs and negotiating contracts.
- Ensured compliance with policies, procedures, and local/state/federal laws including Worker’s Compensation, Unemployment, HR, Legal, WOTC, Account Management System, etc
- Assisted in the completion of feasibility/operations studies, analysis of sales opportunities, identified trends/problems areas, review results and recommended improvements/resolutions
- Developed and implemented recruitment strategies to attract qualified candidates.
- Developed employee orientation and training programs
- Created and implemented employee retention strategies.
- Analyzed labor trends and metrics to identify areas of improvement in recruitment efforts.
- Implemented strategies that enhance diversity goals while meeting business objectives.
Education
Bachelor of Business Administration - HR Management
Piedmont College
Demorest, GASkills
- Proficient in Microsoft Office
- Salesforce Proficiency
- Proficient in Beeline
- Fieldglass Expertise
- PeopleSoft Application Management
- Digital Recruitment Proficiency
- Operational Efficiency
- Business Development Planning
- Performance Evaluation
- Workflow Optimization
- Strategic Problem Resolution
- Logistics Management
- Warehouse Management Systems Expertise
- Conflict Resolution
- Financial forecasting
- Operations Management Expertise
- KPI Monitoring and Reporting
References
Available upon request
Timeline
Operations Manager
Williams-Sonoma
01.2021 - Current
Customer Success Director
Adecco Group North America
01.2020 - 01.2021
Director of National Accounts
Staffmark Group
01.2008 - 01.2020
National Director of Service / Implementation
Staffmark Group
01.2008 - 01.2020
Director of Onsite Operations
Staffmark Group
01.2008 - 01.2020
Director of Strategic Human Resources/Financial Operations
Spherion
01.1999 - 01.2008
Senior On-Site Staffing Manager
Spherion
01.1999 - 01.2008
Bachelor of Business Administration - HR Management
Piedmont College
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