Clinical Operations Leader with a successful history at Mississippi Organ Recovery Agency, achieving a 37% increase in clinical volume through strategic partnerships and negotiations. Proficient in CRM workflows and surgical team collaboration, enhancing operational efficiency and delivering effective clinical education. Acknowledged for professionalism and technical expertise in high-pressure environments.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Clinical Operations & External Partnership Leader
Mississippi Organ Recovery Agency (MORA)
Flowood, USA
01.2007 - 01.2025
Expanded clinical partnerships with surgeons, OR teams, emergency departments, and hospital leadership across multiple health systems, driving a 37% increase in clinical volume and strengthening repeat engagement.
Developed and executed outreach strategies modeled after a sales pipeline, improving conversion, identifying high-value accounts, and increasing utilization across the territory.
Provided on-site clinical education, in-services, and technique training that improved adoption, increased consistency, and enhanced trust with clinical stakeholders.
Influenced clinicians and OR leadership by understanding workflow challenges and recommending solutions that aligned with clinical and operational goals.
Negotiated partnership terms, strengthened preferred-provider relationships, and collaborated with supply chain and value analysis stakeholders to support process changes.
Implemented CRM-style tracking workflows for lead capture, follow-up, and performance reporting to improve visibility and accountability.
Delivered hands-on OR support during high-acuity procedures, building strong credibility with surgical teams and reinforcing long-term relationships.
Progressive Roles: Director of Tissue Services
Supervisor of Tissue Recovery
Tissue Recovery Coordinator
Drove 37% growth in clinical volume through targeted hospital outreach and relationship-based account development.
Designed a clinical training program that reduced onboarding time and improved first-case competency rates.
Improved operational reliability and reduced workflow delays by optimizing vendor and supply-chain partnerships.
Consistently recognized by surgeons and OR teams for professionalism, technical proficiency, and high-quality collaboration.
Tissue Recovery Coordinator
Missi
Education
B.S. - Kinesiology & Exercise Science
Mississippi State University
Skills
CRM workflows and reporting
Surgical team collaboration
Clinical partnership development
Microsoft Office proficiency
Clinical education and competency assessment
Partnership negotiation
Technical training
Logistics management
Contract management
Accomplishments
Drove 37% growth in clinical volume through targeted hospital outreach and relationship-based account development.
Designed a clinical training program that reduced onboarding time and improved first-case competency rates.
Improved operational reliability and reduced workflow delays by optimizing vendor and supply-chain partnerships.
Consistently recognized by surgeons and OR teams for professionalism, technical proficiency, and high-quality collaboration.
Core Sales Competencies
Territory Development & Expansion
Physician & OR Engagement
Clinical Product Education & In-Servicing
Consultative Selling & Needs Assessment
CRM Pipeline Management & Follow-Up Strategy
Objection Handling & Value-Based Communication
Cross-Functional Stakeholder Collaboration
Contract Discussions & Relationship Building
Executive Overview
Healthcare operations leader with 18+ years of OR, surgical, and hospital partnership experience, transitioning into medical device and clinical specialist sales. Proven ability to influence clinicians, expand clinical partnerships, and drive measurable territory growth including a 37% increase in donor volume through targeted outreach and adoption-focused training. Brings strong clinical credibility, consultative communication skills, and a solutions-oriented approach to supporting surgeons and hospital teams.
<ul><li>Manage three separate teams for which their scope includes middle office support for the client relations community including known population remediations, complex reporting as well as a business manager team executing on efficiencies and development opportunities (eleven individuals both domestic and overseas contingent workers). 13 years of Institutional Relationship experience, 7 of those involving people management</li><li>Currently own and assist with facilitating the client relation pieces of various Management Action Plans (MAP) and internal audits within Revenue Credit Account (RCA) and Service Level Agreement (SLA) areas</li><li>In February 2024 released the first Salesforce Intake system at TIAA after five years of development and advocacy. This build has been noted as the blue print for all future case management intake systems within Salesforce at TIAA providing efficiency and ease for the user while reducing risk for the company</li><li>Worked on advancements and efficiencies within the Service Level Agreement process including salesforce automation. Implemented continuous improvement projects which reduced specific quarterly reporting tasks from days to minutes as well as the inception of a single budget code to pull penalties from rather than dozens of different budget codes</li><li>Through partnership with operations, updated the standard operating procedures for Client Service Managers concerning non bulk Lost Earning Calculations in 2021 to be submitted primary through plan focus unless through special exception. This reduced volumes for my team around lost earning calculations by 22% compared to the year prior while providing a more seamless and straight through process for the external clients</li><li>Continue working through obstacles, avoid duplication of efforts between client relations and other support team within different departments while creating synergy towards “working as one”</li><li>Advanced public speaking skills presenting both in person and virtually to groups as small as senior leadership to hundreds of employees on various forums</li></ul> at TIAA<ul><li>Manage three separate teams for which their scope includes middle office support for the client relations community including known population remediations, complex reporting as well as a business manager team executing on efficiencies and development opportunities (eleven individuals both domestic and overseas contingent workers). 13 years of Institutional Relationship experience, 7 of those involving people management</li><li>Currently own and assist with facilitating the client relation pieces of various Management Action Plans (MAP) and internal audits within Revenue Credit Account (RCA) and Service Level Agreement (SLA) areas</li><li>In February 2024 released the first Salesforce Intake system at TIAA after five years of development and advocacy. This build has been noted as the blue print for all future case management intake systems within Salesforce at TIAA providing efficiency and ease for the user while reducing risk for the company</li><li>Worked on advancements and efficiencies within the Service Level Agreement process including salesforce automation. Implemented continuous improvement projects which reduced specific quarterly reporting tasks from days to minutes as well as the inception of a single budget code to pull penalties from rather than dozens of different budget codes</li><li>Through partnership with operations, updated the standard operating procedures for Client Service Managers concerning non bulk Lost Earning Calculations in 2021 to be submitted primary through plan focus unless through special exception. This reduced volumes for my team around lost earning calculations by 22% compared to the year prior while providing a more seamless and straight through process for the external clients</li><li>Continue working through obstacles, avoid duplication of efforts between client relations and other support team within different departments while creating synergy towards “working as one”</li><li>Advanced public speaking skills presenting both in person and virtually to groups as small as senior leadership to hundreds of employees on various forums</li></ul> at TIAA
<p > <b>Data Analyst- HR Intelligence & People Analytics</b> </p><p > Gargash Group </p><ul > <li > Responsible for identifying, designing and performing complex analyses and make recommendations on complex HR issues in partnership with the Head- HR Intelligence & People Analytics. </li> <li > Providing training to internal/external stakeholders on data interpretation, data evaluation, statistical and analytical techniques. </li> <li > Design and develop useful metrics, dashboards, analyses and data reporting to support variety of HR and business initiatives. </li> <li > Develop, prepare and analyze metrics to measure effectiveness of business outcomes. </li> <li > Produce clear, concise reports and/or presentations. </li> <li > Develop and prepare charts, tables, and other related documents and graphics. </li> <li > Manage multiple simultaneous work streams. </li> </ul> at Gargash Group<p > <b>Data Analyst- HR Intelligence & People Analytics</b> </p><p > Gargash Group </p><ul > <li > Responsible for identifying, designing and performing complex analyses and make recommendations on complex HR issues in partnership with the Head- HR Intelligence & People Analytics. </li> <li > Providing training to internal/external stakeholders on data interpretation, data evaluation, statistical and analytical techniques. </li> <li > Design and develop useful metrics, dashboards, analyses and data reporting to support variety of HR and business initiatives. </li> <li > Develop, prepare and analyze metrics to measure effectiveness of business outcomes. </li> <li > Produce clear, concise reports and/or presentations. </li> <li > Develop and prepare charts, tables, and other related documents and graphics. </li> <li > Manage multiple simultaneous work streams. </li> </ul> at Gargash Group