Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
Generic

Trey Wade

Philadelphia,PA

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Wawa
Philadelphia, PA
02.2023 - Current
  • Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
  • Stocked shelves with fresh items daily.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
  • Assisted customers with selecting products from the deli case or menu board.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Followed recipes and customer requests to prepare meals.
  • Inspected and maintained facility equipment to ensure safety standards were met.
  • Organized storage closets according to established guidelines for easy retrieval of materials needed for daily operations.
  • Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
  • Operated industrial cleaning equipment to quickly complete custodial tasks.
  • Disinfected doorknobs, handrails and other high contact surfaces regularly.
  • Kept building interiors appealing with routine deep cleaning of high-traffic areas.
  • Cleaned building floors by sweeping, mopping or vacuuming.
  • Serviced, cleaned and restocked restrooms.
  • Cleaned windows and glass surfaces using appropriate cleaners and equipment.
  • Followed company uniform, performance and security policies with every job.
  • Maintained cleanliness of restrooms, including stocking supplies and cleaning toilets, sinks, floors, mirrors and walls.

Volunteer

Torresdale Boys Club
Philadelphia, PA
05.2016 - Current
  • Restocked condiments such as ketchup and mustard on a regular basis.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Processed and completed cash transactions promptly, providing accurate change and order receipts.
  • Cooked hot dogs, hamburgers, fries. as needed for customers' orders.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Mentored and encouraged youth to develop strong work ethic by being positive role model and regularly practicing skills.
  • Organized and implemented training sessions, drills and exercises to improve technique, agility and strength.
  • Educated athletes in rules, strategies, sportsmanship and performance principles.
  • Officiated various sports games, ensuring adherence to established rules and regulations.
  • Developed and maintained up-to-date knowledge of rules for multiple sports.
  • Reacted to complex game situations quickly and effectively.

Cashier

ShopRite
Philadelphia, PA
03.2022 - 08.2022
  • Maintained work area and kept cash drawer organized.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Followed company security procedures for handling large sums of money.
  • Greeted customers promptly and responded to questions.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Discounted purchases by scanning and redeeming coupons.
  • Issued receipts, refunds, credits or change due to customers.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.

Education

High School Diploma -

George Washington High School
Philadelphia, PA
06-2024

Skills

  • Team Lead
  • Time management
  • Communication
  • Problem Solving
  • Adaptability
  • Strong Work Ethic

Affiliations

  • Varsity Soccer in High School
  • Freshman Basketball Team

Accomplishments

  • Work release program for senior year of high school,due to good grades and attendance
  • Awarded Boy of the Year in 2023, Torresdale Boys Club. For dedication and volunteering within the organization

Languages

Spanish
Limited

Timeline

Customer Service Representative

Wawa
02.2023 - Current

Cashier

ShopRite
03.2022 - 08.2022

Volunteer

Torresdale Boys Club
05.2016 - Current

High School Diploma -

George Washington High School

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Trey Wade